The Senior Director, Human Resources Business Partner is a critical strategic leader who partners directly with the SVP, Enterprise Operations/Client and Customer Experience and their leadership team. This highly visible role is accountable for shaping and executing a forward-looking talent strategy that fuels business growth, fosters a diverse and inclusive culture, and drives organizational performance. Reporting to the Human Resources Officer for Technology & Operations, you will be a trusted advisor and enterprise leader who thrives on solving complex challenges, enabling transformation, and building future-ready talent capabilities.
What Makes This Role Exciting
Strategic Impact: You’ll have a seat at the leadership table and shape the future of the Enterprise Operations/Client and Customer Experience organization.
Transformational Work: Lead critical organizational initiatives in a highly dynamic, growth-oriented environment, inclusive of planning for the evolution of AI and its value/impact to the workforce
High Visibility: Collaborate with business and HR senior leadership influencing key decisions across the business.
Team Leadership: Build and develop a high-performing HRBP team that shares your passion for delivering results.
Responsibilities
Strategic Partnership: Serve as a thought partner and trusted advisor to the SVP, Enterprise Operations/Client and Customer Experience and leadership team, translating business priorities into actionable people strategies.
Talent Strategy & Development: Design and implement a multi-year talent strategy that strengthens leadership capability, ensures the right skills and capabilities for the future, builds a diverse talent pipeline, and accelerates succession readiness.
Change Leadership: Lead organizational design efforts and change management initiatives to enable business growth and operational excellence.
Enterprise Collaboration: Partner closely with HR Centers of Expertise (Compensation, Talent Acquisition, Talent Management, etc.) to co-create solutions that align with business needs. Where gaps exist, champion innovative and tailored programs.
Recruitment & Retention: Collaborate with leadership, Talent Acquisition and compensation to craft a compelling recruitment strategy that attracts and retains top talent.
Data-Driven Insights: Leverage people analytics to identify workforce trends, proactively address risks, and inform executive decision-making.
Team Leadership: Inspire, coach, and develop a team of HR Business Partners, empowering them to deliver measurable outcomes and become trusted partners to their business leaders.
Required Qualifications
HR Expertise: 10+ years of progressive HR experience with proven success as a senior HRBP or similar strategic HR leadership role.
Executive Influence: Demonstrated ability to influence, coach, and challenge senior executives with courage and credibility.
Transformation Leadership: Experience leading large-scale organizational change and building future-focused talent strategies.
Organizational Design & Effectiveness: Deep expertise in OD, workforce planning, and driving enterprise-wide initiatives.
Business Acumen: Strong understanding of business drivers and ability to align talent strategies with operational goals.
Enterprise Mindset: Skilled at balancing local business needs with enterprise priorities; sees the big picture and acts accordingly.
Leadership Presence: Exceptional communicator with strong relationship-building and stakeholder management skills.
Analytical Strength: Adept at using data to diagnose challenges, uncover insights, and drive strategic action.
Preferred Qualifications
Bachelor’s degree preferred, advanced degree a plus.
Experience operating in a highly dynamic, growth-oriented environment.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.