At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Public Transport Trainer is responsible for the Knowledge Base content, including development and maintenance of accurate and detailed content within the platform and supporting materials whilst adhering to the governance framework. The Knowledge Base Administrator and Trainer is also responsible for the delivery of training, from onboarding new agents to coaching and refresher training on an ongoing basis. This role is also responsible to ensure the team are compliant to all processes and procedures both internally and as set by the client managed through Quality Assurance assessments of all agents.
Key Details:
Commencing 2nd February 2026
Full Time Secondment to July 2026
Monday to Friday 9am - 5pm
Hybrid | Latrobe Street
Responsibilities include:
Knowledge Base Management: Designing, developing, and maintaining accurate, compliant Knowledge Base content.
Training and Development: Facilitating various training sessions (new hire, upskill, refresher), creating and updating training content, identifying training gaps, ensuring rapid trainee competency, coordinating resources, and managing administrative tasks (e.g., training registers).
Quality and Compliance: Conducting Quality assessments for agents, providing performance feedback, reporting trends and opportunities to management, and working with leadership to address identified training needs.
Skills & Experience:
Facilitation skills and ability to engage learners
Passion about IT applications, processes, software, and equipment.
Ability to manage workload and ensure quality of service while working under pressure and to deadlines
Problem solving, negotiation and conflict resolution skills
High level oral and written communication skills
Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion
If you're eager to play an integral part in the onboarding and upskilling of employees during this exciting secondment, click 'Apply Now' and join us in this critical role.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
If this sounds like the role for you, apply now!