Department:
Customer & Brand AnalyticsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Sr CXA Performance Analyst supports Leadership and cross‑functional Teams by delivering reports and analytical insights that improve business decision‑making across the Customer Organization and Commercial Teams. They’ll gather, analyze, and interpret data to evaluate Southwest’s go‑to‑market promotions and merchandising strategies, ensuring insights are timely, relevant, and actionable. They’ll leverage tools such as Adobe Analytics, AWS data sources, and Tableau to connect digital engagement with transactional performance and automate reporting. The Sr CXA Performance Analyst brings strong business acumen and analytical expertise to provide the right metrics to the right people at the right time, supporting data‑driven commercial strategy.
Additional Details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Pay & Benefits:
Competitive market salary from $98,650 per year to $109,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
•Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
•Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
•Competitive health insurance for you and your eligible dependents (including pets)
•Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
•Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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