Sr. Client Strategist

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Client Strategist is a client-facing role that is responsible for developing tailored strategies that drive business growth and enhance client satisfaction. They operate at the intersection of business insight, market intelligence, and client relationship management, crafting strategic plans that satisfy client objectives and deliver measurable value. The role involves continual collaboration with internal teams, analyzing client data, market trends, and competitive landscapes to identify opportunities and potential risks.

The Client Strategist plays a critical role in GTT's success by developing and executing strategic plans to grow and retain key accounts. This role requires a deep understanding of customer needs, market trends, and GTT's service offerings. The ideal candidate is a highly motivated and results-oriented individual with strong analytical, communication, and interpersonal skills.

Duties and Responsibilities:

• Develop and execute strategic account plans: Conduct in-depth research and analysis of assigned accounts, including their business objectives, technology infrastructure, and competitive landscape. Develop and implement customized strategies to achieve revenue growth, customer satisfaction, and long-term account profitability.
• Identify and pursue new business opportunities: Proactively identify and qualify new business opportunities within existing accounts. Conduct market research and competitive analysis to uncover new service needs and develop compelling value propositions.
• Build and maintain strong customer relationships: Develop and nurture strong relationships with key decision-makers at all levels within customer organizations. Act as a trusted advisor and advocate for GTT's solutions, ensuring customer satisfaction and loyalty.
• Collaborate with cross-functional teams: Work closely with sales, engineering, product management, and other internal teams to ensure seamless delivery of solutions and achieve customer success.
• Conduct market and competitive analysis: Stay abreast of industry trends, competitive landscapes, and emerging technologies. Leverage this knowledge to identify new opportunities and develop innovative solutions for GTT's customers.
• Represent GTT at industry events and conferences: Participate in industry events and conferences to network with potential clients, build industry relationships, and enhance GTT's brand visibility.
• Achieve and exceed revenue and profitability targets: Drive revenue growth and profitability within assigned accounts, meeting or exceeding established targets.

Desirable Experience/Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
• Experience: 8+ years of experience in a client-facing role, preferably within the telecommunications or technology industry. Experience in strategic account management, business development, or consulting is highly preferred.

• Skills:
  • Strong analytical and problem-solving skills: Ability to analyze complex data, identify trends, and develop effective solutions.
  • Excellent communication and interpersonal skills: Proven ability to communicate effectively with both technical and non-technical audiences, both verbally and in writing. Strong presentation and negotiation skills.
  • Relationship building and customer management skills: Ability to build and maintain strong, long-term relationships with key decision-makers.
  • Project management skills: Ability to effectively plan, prioritize, and execute projects to meet deadlines and achieve objectives.
  • Business acumen: Strong understanding of business principles, financial metrics, and market dynamics.
  • Technical aptitude: Basic understanding of telecommunications technologies and networking concepts.
  • Proficiency in Microsoft Office Suite: Strong proficiency in Excel, PowerPoint, and Word.

Hours/Travel/Shift:

Standard business hours, Monday – Friday. Travel may be required as necessary.

Core Competencies

• Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Networking: Understanding of the business value of creating mutually beneficial relationships with individuals outside of incumbent's own organization and ability to generate productive relationships with internal and external partners that improve access to resources and expertise.
• Channel Sales: Knowledge of various channel sales strategies and solutions used to execute and fulfil a sales plan; ability to sell a hospitality organization's brand, products, and services through multiple and diverse avenues
• Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.