Sr. Business Systems Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks.  Provide technical leadership and work in close partnership with various partners and stakeholders to plan, elicit, analyze, document, communicate and manage functional and non-functional requirements.

• Act as a subject matter expert for TD Insurance digital and servicing applications, with working knowledge of MyInsurance and its integration points with Guidewire systems (including Policy Center and Billing Center) to support policy servicing and billing experiences end‑to‑end.
• Provide functional and operational support for MyInsurance customer journeys (e.g., policy management, documents, billing views), partnering with business and technology teams to ensure changes meet user needs and are production‑ready.
• Understand and explain how customer and colleague workflows traverse Policy Center / Billing Center / MyInsurance, including impacts and dependencies across systems during incidents or platform events.
• Collaborate with cross‑functional Agile teams (Product, Engineering, QE, Ops) to refine requirements, define acceptance criteria, and support delivery of enhancements and fixes to TD Insurance platforms.
• Work within the TD Scaled Agility (TDSA) operating model to plan, prioritize, and execute work in a continuous, customer‑centric way, participating in core ceremonies and ensuring alignment to delivery controls and routines.
• Support delivery execution by contributing to story/feature readiness and ensuring requirements reflect system components, interfaces, data flows, and business rules for the applications in scope.
• Assist in billing experience support and enablement, including helping stakeholders understand how billing details are accessed and navigated in MyInsurance (e.g., “My Billing”, billing summary/details).
• Partner with stakeholders to improve digital enablement and colleague effectiveness, including supporting operational change, communications, and “how‑to” guidance tied to platform capabilities (e.g., registration indicators, workflow improvements).
• Provide insights and reporting to leadership on platform usage, trends, and adoption; maintain/interpret dashboards to support business planning and prioritization
• Participate in knowledge transfer within the team and across business units; contribute to cross‑functional working groups as needed to drive shared understanding of platforms and processes.
• Support production stability by triaging issues, coordinating impact assessment, and communicating cross‑system implications where MyInsurance and Guidewire applications are impacted.
• Apply TD delivery and governance expectations in day‑to‑day execution, supporting consistent data quality and reporting practices in Agile tooling and routines. 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet