Sr Benefit Guidance & Outreach Navigator

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

 

G.E.H.A has one mission: To empower federal workers to be healthy and well.

As a Sr Benefit Guidance and Outreach Navigator, you will be essential in growing G.E.H.A membership by educating our prospective members about G.E.H.A health plan offerings and guiding them through health plan selection. This role requires the ability to educate and engage prospects and members virtually, by phone, and in person, as well as flexibility to travel for events, orientations, and conferences. This position is also responsible for conducting outreach to consumers, members, and prospective members about available benefits, ensuring they understand their coverage and how to navigate their policies.

SKILLS

• Drives membership growth by providing consultation and navigation on G.E.H.A medical and dental plans to newly hired or newly eligible postal and federal employees and retirees.
• Educates and supports prospects and members virtually, in person, and via phone, using channels such as video conferencing, phone, chat, email, and onsite engagement.
• Conducts virtual and in-person presentations, new employee orientations, conferences, and outreach events throughout the year to groups of federal employees on G.E.H.A medical and dental plans, including new hire and retiree (Medicare-related) benefits.
• Demonstrates flexibility to travel to attend or host in-person events, including community events, workshops, agency meetings, and conferences as needed to support outreach and enrollment efforts.
• Fields inbound calls from ABOs regarding requests for materials and/or event support.
• Executes outbound calling to pursue and engage qualified leads, prospective members, and ABOs, including Open Season support.
• Provides proactive outreach and education to members and prospects regarding available benefits, ensuring understanding of coverage and navigation of policies.
• Ability to create and present presentations to various size audiences.
• Captures and documents all consultation and outreach activities in required systems in compliance with training standards, quality metrics, and conflict of interest policies. 
• Upholds G.E.H.A core values and participates in other membership growth, retention, and outreach-related duties as assigned. 

• Associate’s degree in healthcare, business, nonprofit, or related fields; additional years of experience may be considered in lieu of a degree.
• Minimum of 4 years of relevant experience (e.g., customer service, education, public speaking, outreach, healthcare, social work).
• Minimum of 4 years of experience in health insurance or a similar role within a healthcare setting.
• Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
• Outstanding verbal and written communication skills, including the ability to effectively educate individuals and groups across virtual, phone, and in-person settings.
• Ability to work remotely and independently while collaborating effectively with a distributed team.
• Willingness and flexibility to travel as needed to support events, presentations, and outreach initiatives.
• Strong organizational skills, adaptability to change, dependability, and effective time management.

• Bilingual in Spanish preferred.
• Flexibility to work evenings, weekends, and travel as needed, especially during Open Enrollment (November 1 – December 15).

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan:  company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution   
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only.  G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The hiring range for this position is $63,429 - $80,241 USD. At G.E.H.A, the current maximum salary for this role is $89,411 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.