Sr Associate, Service Ops Support

Date Posted:

2025-11-21

Country:

United States of America

Location:

OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA

The Seattle, Washington office of Otis Elevator Company is searching for a highly motivated Sr. Associate, Service Ops Support to ensure efficiency, cost containment and customer satisfaction in a very established market.

 

JOB RESPONSIBILITIES:

• Support service managers as needed
• Managing the scheduling of maintenance and contractual requirements
• Coordinating and follow up on state safety testing requirements
• Safety support (monthly minutes, accident filing)
• Managing Material and Labor cost to meet monthly targets including vacation tracking
• Track and report performance to estimate on elevator repairs
• Manage customer billing to including tracking  sales/margin and assist in inventory review and clean/up
• Reporting (print and distribute as needed)
• Purchasing (enter/open PO’s; error status and accrual clean up; resolve vendor issues)
• IPhone Application system data management
• Warehouse (organization, audits, inventory, shipping)

 

EDUCATION/QUALIFICATIONS:

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software- word, excel, power point, and outlook
• Candidates must have excellent communication skills and able to work in a highly team-oriented and dynamic environment
• Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must
• High school education or equivalent

 

 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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