1) Enable Customer Programs & Requirements
· Serve as the technical lead for assigned Commercial Vehicle programs from pre‑RFQ through SOP, owning “requirements capture”, system definition, and application feasibility for motors, inverters, and gearboxes/e‑axles.
· Decompose vehicle drive‑cycle and duty‑cycle data into propulsion system requirements (power, torque, efficiency, thermal, NVH, durability) and align with product capability/roadmaps.
· Decipher application documentation (Interface Control Documents, system schematics, pinouts, harnessing, installation guides, and customer design notes).
2) Integration, Calibration & Validation
· Lead mechanical and electrical integration: Guide the customer regarding our product use in their application regarding mounting, shafts/couplers, ratios, cooling, lubrication, EMI/EMC, and HV/LV wiring; coordinate packaging studies with CAD and vehicle teams.
· Guide customers through traction inverter & motor control setup (FOC, SVPWM/DPWM, sensor configuration, torque/speed limits), dyno bring‑up, and on‑vehicle commissioning.
· Define and execute customer‑specific DVP&R; support HIL/vehicle testing, data acquisition, and acceptance criteria; understand implications of ISO 26262 interface and OEM standards when required.
3) Issue Triage, RMA & Post‑Sale Technical Support
· Act as primary technical contact for post‑sale support, ensuring rapid response to customer inquiries and technical escalations. Remotely assist customers in diagnosing and resolving issues in the field if possible.
· Provide proactive customer success support: monitor product performance in the field, recommend upgrades or preventive actions, and deliver technical training for service teams.
· Maintain clear communication on issue status, root cause, and resolution timelines; drive continuous improvement based on field feedback.
· Manage RMA process: provide failure analysis/field diagnosis to RMA engineer, initiate corrective actions, and communication between customer and internal teams; ensure timely resolution and documentation.
4) Commercial & Cross‑Functional Collaboration
· Partner with Sales on pre‑sales scoping, application risk/cost tradeoffs, and quote inputs; articulate value and constraints of product configurations versus customizations.
· Provide Voice‑of‑Customer insights to drive product manual updates and product roadmaps (ratings, interfaces, software/hardware features, diagnostics, serviceability) for Commercial Vehicle duty cycles.
Salary Range:
$92,800 - $127,600Internal Use Only: SalaryGlobal Terms of Use and Privacy Statement
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