As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Job Description

Primary Roles and Responsibilities:

• Perform daily reviews of problem records to ensure accuracy and data integrity. This includes auditing newly created records, resolved records, and those breaching SLAs, and following up with problem owners for necessary changes and updates.

• Develop and produce periodic reports to show progress and updates on problem records.

• Conduct weekly problem review meetings to request updates for outstanding problem records.

• Attend post-major incident review meetings to gain insights on issues escalated to the Stability team. This will aid in root cause analysis of problems arising from major incidents and help identify incident trends and unauthorized changes.

• Proactively identify trends in problem records and collaborate with technology teams responsible for implementing solutions.

• Ensure problem records are reviewed and updated routinely.

• Frequently correspond with other technology teams to follow up on actions being taken on outstanding items.

• Maintain the known error database to ensure it is up-to-date and accurate.

Skills and Abilities Required:

Basic understanding of technology processes and terminology.
Experience with ITIL Problem management, Change management and Incident management processes
Understanding of Risk Management
Exceptional interpersonal skills with a demonstrated ability to gain the confidence and respect of senior executives.
Ability to generate presentations to depict metrics effectively.
Strong critical thinking, motivational, negotiation, and relationship management skills.
Must be both a leader and a productive team player.
Self-motivated and detail oriented.
Must be able to interface and coordinate work efficiently and effectively with business partners in remote locations.
Strong analytical, organizational, and decision-making skills.
Excellent verbal and written communication skills, with the ability to present and discuss technical information to non-technical audiences.
Strong administrative skills with effectiveness in developing tasks and managing resources to achieve target dates.
Proficient in PC skills, including Microsoft Office, Word, Excel, PowerPoint, and SharePoint.

Work Experience:

• Prior experience with ServiceNow Problem Management.

• Experience in the Financial Services Industry is a plus.

• 8+ years of relevant experience.

Education/Training:

• A bachelor’s degree in information technology, Computer Science or a related field is preferred.

• License/Registration/Certification:

• ITIL V3/V4 Certification.

• ITIL Service Operations certification is preferred.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you?

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to:

Competitive Compensation
Flexible, Hybrid Work
30 days’ Annual Leave + Public Holidays
Life Insurance
Retirement Planning
Group Personal Accident Insurance
Medical Insurance for Employee and Family
Annual Health Check-up
26 weeks Maternity Leave
Paternal Leave
Adoption Leave
Near site Childcare Facility
Employee Assistance Program
Study Support
Employee Stock Purchase Plan
ESG Commitments and Goals
Business Resource Groups
Career Development Programs
Mentoring Programs
Invesco Cares
Dress for your Day

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.

To know more about us

About Invesco: https://www.invesco.com/corporate/en/home.html

About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html

About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html

About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html

Apply for the role @ Invesco Careers: https://careers.invesco.com/india/