Use Your Power for Purpose
A career with us is about discovering breakthroughs that change patients’ lives. In whatever role you take on, you’ll be part of bringing transformative therapies to people all over the globe. You’ll be at the forefront of driving the industry forward, making a significant positive impact. You’ll find that incredible achievements are within reach, and together, we can make the impossible possible. Your contributions will help bring transformative therapies to people worldwide, making a significant positive impact on the healthcare industry.
What You Will Achieve
In this role, you will:
- Respond to internal and external inquiries via telephone, internet, and correspondence, providing exceptional service through all communication channels.
- Act as a liaison for customers, maintaining database records of customer profiles, preparing status reports, and addressing customer and sales force inquiries.
- Possess comprehensive knowledge and skills in your area, understanding the impact of related areas, and maintaining a thorough understanding of company trade policies, SOPs, and business processes.
- Take the initiative to connect with other projects, represent your department on cross-functional teams, and collaborate with management to improve business practices and procedures.
- Proactively share knowledge and expertise with your work group, promoting teamwork, motivating others to achieve team objectives, and serving as a role model and mentor for less experienced colleagues.
- Manage personal time, professional development, and workflow, assisting less-experienced colleagues, tracking resources, and providing detailed reports.
- Work independently under general supervision, completing recurring assignments, establishing relationships with other processes, and referring only new or unusual problems to the supervisor.
- Ensure work is periodically reviewed for soundness of judgment and adherence to guidelines, consistently exceeding accuracy targets and quality standards.
- Monitor orders, claims, disputes, and financial transactions to ensure accurate and timely processing, partnering with customers, Deduction Specialists, and the credit department to resolve deductions.
- Act as a triage point for external calls, assessing and redirecting them to appropriate stakeholders, and working collaboratively with internal teams, including customer service, credit collections, distribution, and key business leads.
Here Is What You Need (Minimum Requirements)
- High School Diploma or GED with at least 4 years of experience
- Experience in sales, operations, and compliance
- Excellent customer service skills, supporting internal and external customers
- Excellent verbal and written communication skills with demonstrated telephone skills
- Proficient keyboard skills, including 10-key pad
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Bonus Points If You Have (Preferred Requirements):
- Call center experience
- Proficiency in using customer relationship management (CRM) software
- Experience with data analysis and reporting
- Excellent interpersonal skills and the ability to build strong relationships with customers and colleagues
- Adaptability and flexibility in handling changing work environments and priorities
- Strong conflict resolution and negotiation skills
- Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use
#LI-PFE
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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