Specialist Vendor Liaison – SaaS Management

Job Family

Vendor Management

Job Description Summary

Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica. We provide dedicated support to Transamerica and we bring all of Aegon's business units together through the use of technology. We provide the backbone - the infrastructure - for how everything works. We’re creating the company’s AI environment, building a flexible ‘cloud experience’ for internal hosting services, designing frameworks for data governance and management, and ensuring the security and stability the company’s technology. In short, we enable the business units to move more quickly and deliver to our clients in the best possible way. Whether customers are interested in insurance products or annuities or financial services, we're here to ensure they don't have to worry whether their information is safe.
The people we employ are incredibly diverse, both in terms of backgrounds and skill sets.  There are over 1,000 of us representing a dozen or so nationalities and located in the UK, the US, the Netherlands, and Hungary, Spain, and Hong Kong.  Our global teams are comprised of experts in the areas such as application development, information security, infrastructure services, data & analytics, risk & controls,  procurement, program management, and architecture.  With the breadth of functions within Enterprise Technology, individuals can pursue a wide variety of careers, and we have a focus on supporting employees’ development.  In particular, our Talent Marketplace enables colleagues to take on gigs to broaden their experience and try out different responsibilities, which can be extremely rewarding.
The most important quality in the people who join us is curiosity.  A lot of what we do is problem solving, requiring colleagues to take what they know and apply it to new situations. We have many mature processes, but we’re always looking for opportunities to improve, so we want people who are naturally inquisitive and confident enough to challenge the way we do things.  Technology is constantly, rapidly changing – we need you to help us continue to change with it. 

Job Description

Job Description Summary:

The IT Vendor Management Group serves as the single point of contact for approved vendor contracts and vendor compliance for the Technology organization. Responsible for vendor oversight, vendor execution, and strategic oversight for vendors providing services to Technology, onshore/offshore staff augmentation, and other forms of operational engagement services.

Responsibilities:

• Provides guidance and support to IT leaders, defining the right sourcing model and vendor obligations to deliver services efficiently and effectively.
• Owns the oversight and management of strategic vendor relationships, responsible for ensuring successful partnerships are established and maintained.
• Partners with IT senior leadership to define and communicate vendor expectations clearly and professionally, leading difficult pricing, contract, and performance management negotiations.
• Develops internal and external (Vendor) SLAs and metrics necessary for monitoring the results of vendors. Analyzes vendor performance data on a regular basis and performs follow up activities to ensure vendors adhere to company quality measures. Conducts regular performance reviews with vendors and communicates needed improvements.
• Determines internal and external (Vendor) reporting requirements and enforces the delivery of accurate and timely information.
• Develops company guidelines, best practices and selection criteria for vendor selection and viability measures. Monitors the results and identifies needed improvements through request for feedback.
• Leads the organization in the application of vendor selection criteria processes. Develops and manages RFPs in partnership with IT senior leaders and Procurement.
• Works with legal and organization management to drive contractual or legal agreements through negotiation to final execution. Provides ongoing management and oversight for vendor contracts once executed. Works with various organizations for the completion of procurement, on-boarding and payment processing activities.
• Responsible for oversight, reconciliation and approval of invoices, credits, and penalties in alignment with contractual commitments. Compiles and analyzes trends that affect budgetary needs and supports the organization's budget cycle by providing vendor related information.
• Develops opportunities to influence strategic vendors direction/initiatives to ensure they are aligned with the needs of the organization and drives year over year performance improvements from these vendors.

Qualifications:

• Bachelor's degree in Computer Science or Business, or related area, or an equivalent combination of education and work experience
• 10+ years of experience in vendor management or similar role

Preferred Qualifications:

• Strong executive presence and presentation skills
• Demonstrated ability to turn service requirements into contractual obligations
• Strong negotiation skills and demonstrated ability to handle difficult performance and pricing negotiations
• Extensive experience with Technology labor pricing and sourcing structures
• Demonstrated ability to define and manage vendor management processes
• Strong communication and listening skills, including the ability to facilitate meetings and effectively lead discussions
• Ability to deliver results through influence and partnership across the organization at all levels
• Excellent organizational skills and ability to work independently
• Strong analytical skills

Working Conditions

• Hybrid office environment (locations include Cedar Rapids, Denver, or Philadelphia) with three days a week in-office.

Compensation:

The Salary for this position generally ranges between $106,000 - $140,000 annually Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, Denver or Philadelphia). Relocation assistance will not be provided for this position.

Disclaimer:
Beware of fake job offers!

We’ve been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:

• We will never request personal information such as ID or payment for equipment upfront.
• Official offers are sent via DocuSign following a verbal offer—not through text or email.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

What We Offer  

 

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees. 

 

Compensation Benefits 

• Competitive Pay 

• Bonus for Eligible Employees 

 

Benefits Package 

• Pension Plan 

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability Insurance

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Employee Discounts

• Career Training & Development Opportunities

 

Health and Work/Life Balance Benefits 

• Paid Time Off starting at 160 hours annually for employees in their first year of service.

• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars 

• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.

• Adoption Assistance

• Employee Assistance Program

• Back-Up Care Program

• PTO for Volunteer Hours

• Employee Matching Gifts Program

• Employee Resource Groups

• Inclusion and Diversity Programs

• Employee Recognition Program

• Referral Bonus Programs

 

Inclusion & Diversity  

  

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. 

  

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all. 

   

Giving Back  

  

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.     

  

Transamerica’s Parent Company  

 

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has  grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.   

* As of December 31, 2023