This position provides administrative and customer service, as well as hands-on assembly support to TaylorMade’s PGA Putter Lab, which services professional golfers and VIP customers, and services internal R&D with prototyping and concept exploration. Supports receiving, entering, and prioritizing orders, as well as lab technicians with club and component assembly and quality control. This position will report directly to the Manager, PGA Putter Lab.
Essential Functions and Key Responsibilities:
- Helps to receive, enter, and respond to orders and requests in a timely manner
- Ensures that components are exited inventory via GTS ordering system and Viaware WMS
- Works with Sports Marketing representatives to help ensure orders are accurately processed to required specifications by requested deadlines
- Supports preparing paperwork necessary for timely shipment and delivery, including international shipping invoices with information required by Customs regulations
- Ensure order completion by tracking progress of orders and/or handling customer complaints from order entry to delivery to end customer
- Ensure budget cross charging is communicated to Finance and Global Sports Marketing teams to ensure proper budgets are being charged and credited as required
- Maintain GTS ordering system by monitoring and removing/adding obsolete and new/current SKU descriptions
- Help with management of components, both inventoried and non-inventoried items, inside the lab and in the warehouse
- Responsible for maintaining build matrices for all levels of tours and for specific sports marketing representative travel kits
- Builds and maintains rapport with staff and tour representatives; provides them with the best possible service
- Responds to inquiries from tour representatives and other departments concerning orders, availability, or application of product
- Supports final build quality control checks, final product testing, final order packing and shipping
- Aids lab technicians when and where necessary, actively learning lab and build capabilities to accurately and effectively execute full putter builds
- Follows the professional and amateur golf landscape, to effectively prioritize players and foresee trends in putter builds
- Performs other related duties and assignments as required
Knowledge and Skills Requirements:
- Excellent verbal and written English communication skills necessary to interact with all levels of the organization
- Strong interpersonal and public relations skills to deal courteously and professionally with golf professionals and cross-functionally across multiple departments
- Exceptional customer service orientation
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, time-sensitive team environment
- Ability to work across teams and manage priorities to accomplish multiple tasks is required
- Excellent organizational, planning, and problem-solving skills
- Proficient in Microsoft Suite (Word, Excel, Outlook)
Education, Work Experience, and Professional Certifications:
- High school diploma required. Bachelor’s degree preferred.
- 2+ years of experience in the golf industry
- Strong acumen related to high-level expectations of putter performance and specifications
- Passion/interest/knowledge for golf strongly preferred
- Competitive golf history preferred
Work Environment / Physical Requirements:
- Normal office conditions with extensive computer and phone usage
- Lab/warehouse conditions, exposure to irritant fumes, solvent, dirt, dust and noise
- Ability to work extended hours as necessary
- Able to work efficiently and accurately in an atmosphere of frequent interruption
- Ability to climb, stoop, bend, carry, manually wrap and package golf related products
- Light physical effort equal to frequent lifting or moving of lightweight materials
TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $27 - $30 per hour. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.
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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.