Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
Company Profile: (Light & Wonder (lnw.com))
Light & Wonder creates technology-based products and content for land-based casino gaming, social and digital organizations worldwide. We are the global leader in cross-platform games and entertainment.
Through our amazing game content, technology platforms and Systems applications, we delight our players with what they want, wherever and whenever - be it online, mobile, or at their favourite land-based casino. We are excited to go all in on creating great games and a seamless player experience across all platforms.
At Light & Wonder, all our team members are known as Creators. We empower our creators to innovate, create, and bring fun to the workspace. The core principles that unite our team, guide our actions, and drive our growth are
- Dare to be bold - We always bring courage to work to reach for the unbelievable
- Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
- Never settle - We relentlessly push forward to create the extraordinary in every detail
- Uphold integrity - We promote accountability and respect to raise the bar for ourselves and the industry
- Win as a team - We bring out the best in each other to share collective success
We have 7000 creators working across in various regions globally. In India, we are a team of 2000 plus creators sharing the passion to excite our players and customers by creating the world's best game experiences. We strive to walk the walk and show that we are inspiring wonder and building magical worlds with endless possibilities.
Light & Wonder is committed to offer very competitive benefits that are aligned with our values and inspires employees to drive innovation and contribute to the organization’s performance. Employees are the most valued resources, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.
Essential Job Functions:
- Serves as first line response to regional queries from employees to address HR related questions
- Displays broad understanding of regional/global HR policies, processes, and resources.
- Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes
- Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.
- Provide escalation support for complex inquiries and provide follow-up as needed.
- Maintain accurate and up-to-date employee records in the HR database.
- Provide input and recommendations on processes and improvements supporting technologies.
- Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.
- Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities
- Follows established workflows within the pre-defined organizational procedures and processes
- Work and day-to-day activities are closely monitored by supervisors/managers
- Run ad hoc reports to validate organizational and personnel data as needed
- Assist with other departmental initiatives and projects as assigned.
- Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.
- Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
- Contribute to special projects, assuming responsibility and timely delivery for allocated tasks
- Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment and liaising with relevant internal stakeholders.
- Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date
- Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements (RTW checks, quality control etc).
- Managing the shared HR team Inbox
Experience:
- Has prior experience in the HR space and a demonstrated proficiency in handling a broader range of employee issues.
- Possess understanding of the product/service and can troubleshoot moderately complex problems independently.
Key Competencies:
- Communicator: The ability to influence and persuade others, especially in situations that require diplomacy and tact.
- Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization.
- Cultural Competency: The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual.
- Results Orientation: A commitment to demonstrably improving team metrics. A positive, flexible, and proactive, hands-on with can-do approach.
- Attitude: Team player with a positive attitude.
- Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment.
- Flexibility: Willingness to learn and adapt to new processes, policies and priorities.
- Problem Solve and initiative: Strong problem-solving skills and ability to think critically and creatively.
- Discretion: Maintaining confidentiality and ethical conduct in handling sensitive HR information.
Qualifications