Junior Employee Experience & lifecycle Analyst
LOCATION: GUADALAJARA
REPORTS TO: EMPLOYEE SERVICES AND LIFECYCLE ASSOCIATE MANAGER
DIRECT REPORTS: N/A
SCOPE: JUNIOR LEVEL
WORKPLACE TYPE: HYBRID
Company Background:
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
The Junior Employee Experience & lifecycle Analyst is responsible for providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional processing.
Core Responsibilities:
· Serve as first point of contact - For HR customer inquiries via various intake channels such as phone and chat
· Knowledge management and case management systems - address, track and resolve HR customer inquiries within Service Level Agreements
· Escalate unresolved HR cases - Customer inquiries, retiree inquiries and requests
· Process data changes in HR systems
· Process org management transactions
· Complete administrative activities - Related to talent acquisition (e.g., pre-hire due diligence, HRCM system profile, etc), administer and process new hire information
· Audit system/data
· Conduct research related to specific inquiries
· Process forms and payments
· Execute compliance-related activities
· Understand available standard reports to support customers
Qualified candidates will have:
Mandatory requirements:
· University Degree or equivalent experience
· 1-2 years service center experience with direct customer interaction
· English fluency, both written and spoken
· Overall familiarity with HR policies and practices
· Problem-solving skills and a customer service orientation
· Proficient use of applicable technology and MS Office
Desirable requirements:
· Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
· Consistent exercise of judgment and escalation as necessary to resolve problems
· Spanish and Portuguese language is desirable
Required behaviors and skills:
· Exceptional emotional intelligence and empathy
· Able to work in teams effectively
· Resourcefulness and ability to find answers quickly
· Thorough with responses to inquiries and issues
· Adaptable to different customer types and situations
· Technologically savvy to improve and automate activities
· Knowledge of the full HR operations solution and intersection points
· Ability to multi-task and manage different issues at once by providing support over multiple, ongoing chats
Relocation available: NO
Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.
Relocation Available:
No