Job Title:

Specialist, Customer Acquisition - Bilingual

Job Description

We are seeking a dynamic B2B Sales Representative to lead our team to success. In this role, you'll drive business targets, provide sales forecasts, and ensure data accuracy in our CRM. You'll also enable team productivity through strategic coaching, resolve challenges, and maintain strong client relationships. If you're ready to make a significant impact and thrive in a results-driven environment, we want to hear from you.

You Have:

1+ year proven work experience in customer service sales role OR 6+ months in B2B sales experience
A passion for customer experience and driving team results
Experience in operations and strategy building
Excellent Coaching history
A record of developing and retaining great employees
Experience maximizing revenue through best practices
Experience working with Salesforce.com or similar CRM
Experience finding solutions as a manager
Change Management skills

You will:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with client contact on reporting and forecasting
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met

Internal Career Path Policies

The game-changers must have the approval of his or her immediate supervisor to apply for the call.
Required tenure: 6 months.
Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
Must not have active disciplinary actions.
The game-changer may participate in only one process at a time.
Comply with the learning paths of the Corporate University.
Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.
If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.
Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-05-13

Specialist, Customer Acquisition - Bilingual

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