Specialist, Academic Success and Student Experience

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Posting Reason:

Temporary replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

10

Job Family:

Academic Advising

# of Open Positions:

1

Faculty/Service - Department:

Graduate Office-Telfer

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/03/09

Applications must be received BEFORE (YYYY/MM/DD):

2026/03/20

Hours per week:

35

Salary Grade:

SSUO Grade 10

Salary Range:

$80,942.00 - $102,245.00

About the Telfer School of Management
The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students, 200 faculty members, over 100 staff members, and over 30,000 alumni. At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

Position Purpose:

Reporting to the Senior Manager, Graduate Student Services Centre, promotes Telfer School of Management graduate programs by fostering the success and satisfaction of enrolled students. To this end, advises students on their academic path from enrolment to graduation and supports them in their personal and professional growth.

In this role, your responsibilities will include:

Academic Path and Student Retention

• Advice to students: Give advice to students in order to help them fully integrate into their programs and campus life with a view to their future careers. Provide information and advice on programs, how the thesis process works, experiential activities (consultancy projects and internships), degree requirements, and departments, agencies, institutions and services, both inside and outside the University. Meet with students to help them identify their best options for their career path and, with this in mind, explore what their objectives should be and how to achieve them.

• Personalized follow-up: Meet with students to follow their progress and take measures adapted to their needs in order to improve their chances of success. Design action plans with students and relevant partners. Provide timely follow-up and intervene when required.

• Liaison: Check that students have been properly referred to the right service or resource-person. Collaborate with various student associations to maximize the student experience.

• Development workshops: Help plan, organize and host career and personal development workshops. Identify and suggest resource-persons capable of leading these workshops, based on their field of expertise. Participate in events, as required, and conduct follow-up with the various parties concerned.

Operations Management

• Academic operations: Provide guidance on course selection and enrolment process to help students make informed choices. Approve course selections, conduct thesis administration, complete the relevant forms, oversee various processes, and follow up with students to ensure the program runs well.

• Experiential activity coordination: Assist program leadership in preparing experiential activities, including by providing related support and guidance. When necessary, liaise with third parties, such as employers, agencies, partners, to complete the projects proposed. Match students to activities and follow up as required to evaluate these pairings.

• Theses: Organize the oral defence of master’s and doctoral theses. Maintain close ties with those responsible for thesis supervision, both internally and externally, and with the Research Office.

• Awards and prizes: Facilitate the nomination process for prizes and awards in cooperation with Financial Aid and Awards, the Telfer School of Management Research Office and external partners, e.g. individuals, alumni community associations.

• Convocation: Evaluate files to determine whether students have met the requirements of their program. Attend the convocation ceremony to demonstrate the School’s support.

Communication and Liaison

• Liaison: Design and organize a series of welcoming and onboarding activities so that students can adapt well and thrive in their academic programs; take part in these activities. Establish close partnerships with employers in order to sign agreements to offer internships and project placements that provide an exceptional student experience.

• Communications: Participate in personalized and general communication initiatives aimed at the student population to guarantee the quality and and accuracy of the information provided. Give expert advice to professors, program leadership and external partners by providing information on academic paths. Update web content on academic affairs. Support the marketing and recruitment teams in designing new content, as required. Communicate all relevant information needed for the proper operation of experiential programs to employers and partners.

What you will bring:

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.