Solutions Engineer, West

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Solutions Engineer

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats. We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

Employee at Trend Micro

When you join Trend, you become part of a unique global and diverse family. Here thousands of “Trenders” spread across 65 countries are passionate about doing the right thing to make the world a safer and better place. Ours is a culture of compassion, inclusiveness, collaboration, and open-mindedness. We encourage our employees to be their true selves. Your Career as a Sales Engineer Joining our Technical team you will be part of a high-performance team that focuses on cutting-edge technology solutions related to cyber security. As a Sales Engineer, you will have ample opportunities of getting exposed to the breadth of technologies like cloud-native application security, Devsecops, and other emerging areas of the cloud. Trend Micro is a leader in unified endpoint security, Network security and email security is creating a wave with its market disturbing offering of XDR, where we are uniquely positioned to be a technology leader having end-to-end security offerings. That is why in a recent Forrest report Trend Micro is declared a leader for XDR. At Trend, the role of a Sales Engineer expands from being an evangelist to a cyber security consultant. As most enterprises are rushing to adopt cloud technologies and AI-ML-driven cyber security solutions, a Sales Engineer creates a very strong relationship with customers as a reliable advisor and technologist. As a Trend Micro product expert, you shall guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions. You shall take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture, and helping influence customers’ technical strategy with strong problem-solving skills. You will be the trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps, and implementation. If you’re interested in a career in “Next Gen” sales engineering, then we have an amazing opportunity for you.

How You Will Make a Difference

• Apart from being a technologist, you are expected to understand customer journey with the product and its experience and help customers to navigate through it smoothly
• Obsessed with Customer Success during the entire part of his engagement, onboarding, and product experience journey
• A strong pillar to build and train a sales organization. You shall be an extremely good storyteller and help the sales team to sell better and more effectively
• Understand the emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP, etc.
• Leveraging channel partners by upscaling and training for customer engagement is an integral part of the role
• Conduct routine updates on the new product/ technology to the internal sales staff
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know-how
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills, and public speaking
• Encourage and empower the partners and channel to propose, position, and convince the customers with our products and solution
• Present to all levels of an organization complex technical issues and solutions in a meaningful, engaging, and digestible manner
• Apply strong problem-solving skills to design solutions that solve the customer problems
• Developing close relationships to help influence the technical strategy of the customer
• Deliver training to customers and prospects about Trend Micro solutions
• Working with company technical support personnel to ensure ongoing quality of support and customer health
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies
• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
• Most of the sales engineers actively participate in webinars, workshops, and other industry events as a speaker or panelists. Very good public speaking skills will be added advantage to the role

Our Ideal Candidate

• Rich experience in delivering the highest quality presales Support and Solution by bringing unique value to the table for customers
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architect understanding, cloud-native application security, SASE, CASB, Zero trust model will be a key advantage.
• Knowledge and understating of Microsoft O365, Azure, Google, AWS services will be added advantage.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection, and monitoring security will be added advantage
• Good written and spoken communication skills in English
• A strong interest in all aspects of cybersecurity and a passion for customer security
• Excellent understanding of public cloud technologies such as AWS and Azure

Why Joining Trend Micro

Do you believe in a workplace where you can be your unique self by celebrating your perspectives and ideas? Do you value a culture of values, empathy and where people are encouraged to challenge the status quo? Do you believe that environment of cooperation and collaboration drives performance and innovation? If yes, be part of Trend Micro, an inclusive, global company where your opportunity to make an impact is endless and you are empowered to learn, lead and perform at your best.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.