Performance Manager, Dealer Solutions/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Performance Manager / Product SME for Dealer Solitons is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their DMS, CRM, Service, and Marketing products.
They work side-by-side with Account Managers to:
Drive product adoption
Deliver performance improvement recommendations
Optimize dealership workflows
Provide training, insights, and best practices
Support renewal and expansion by demonstrating measurable results
This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.
What You'll Do
Product Adoption & Utilization Leadership in assigned Platform (DMS/CRM/Service/Marketing)
Ensure customers fully adopt and use their contracted solutions, including:
DMS workflows: Service, Parts, Accounting, Inventory, Variable Ops
CRM workflows: Lead handling, BDC processes, showroom tracking
Service operations: Lane check-in, scheduling, inspections, tech productivity
Marketing solutions: Campaign automation, retention journeys, equity mining, reputation
Conduct usage audits and work with customers to close adoption gaps.
Performance Improvement & Dealership Optimization
With Account Manager, analyze dealership performance metrics and translate them into actionable recommendations.
Lead on-site or virtual coaching sessions focused on improving:
Technician efficiency & labor hours
Lead response times, appointment set ratios, and close rates
Service retention, upsell capture, and multi-point inspection usage
Marketing ROI and customer lifetime value
Deliver scalable workflows, playbooks, and best practices tailored to dealership size.
Customer Engagement & Value Demonstration
Focus on customer operational performance and adoption.
Dealerships visits will be coordinated by the Account Manager, who maintains primary ownership of the customer relationship.
Participate in QBRs with Account Managers to present data, performance insights, and product roadmaps.
Provide clear ROI storytelling that ties product usage to KPI improvements.
Build strong relationships with dealership stakeholders (GMs, Fixed Ops Directors, Service Managers, Sales Managers, BDC Leads, Marketing Managers).
Data Analysis & Reporting
Monitor usage dashboards, performance KPIs, and adoption analytics to identify trends and prioritize accounts.
Deliver clear, data-backed recommendations and action plans.
Maintain documentation of customer progress, including training logs, KPIs, and next steps.
Cross-Functional Collaboration
Provide Product and Engineering teams with field insights related to:
Feature gaps
Integration requests (e.g., DMS, CRM, OEM tools)
Workflow challenges
Competitive intelligence
Work with Support and Professional Services to resolve technical issues impacting adoption.
Partner with Marketing to share customer success stories and support case studies.
Territory Support
Coordinate with Account Managers to support renewal readiness by driving proactive value realization. Prioritization for Adoption, At Risk Customers, Strategic Accounts.
Recommend prioritize on which accounts need on-site vs. virtual engagement.
Assist with onboarding workflows for new rooftops added through expansion.
Travel
60- 75% depending on territory/area size, customer needs, and on-site support requirements.
What You’ll Bring
Required
3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
Excellent skills in coaching, training, process improvement, and data analysis.
Ability to communicate complex workflows clearly to dealership users and leaders.
Preferred
Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
Background in BDC operations, service lane management, or dealership marketing.
Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).
Success Metrics
Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
Customer satisfaction (NPS/CSAT) and reduction in escalations
Impact on renewal readiness through value demonstration
Completion of performance engagements and achievement of customer objectives
Quality of documentation, reporting, and best practice delivery
Competencies
Operational Expertise – Deep understanding of automotive workflows.
Product Mastery – Expert-level proficiency in assigned solutions.
Analytical Mindset – Uses data to diagnose issues and guide coaching.
Communication & Coaching – Clear, patient, and persuasive.
Customer Empathy – Understands the daily realities of dealership teams.
Collaboration – Works seamlessly with Account Managers and cross-functional partners.
Execution Discipline – Organized, dependable, and detail-oriented.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.