Solution Engineering - Manager/Sr Manager, Director, Senior Director

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Titles: Manager, Senior Manager, Director, Senior Director, Solution Engineering
Locations: Atlanta, New York, San Francisco, Chicago, (Office Flexible)

Come join the Salesforce Solution Engineering leadership org. This posting includes positions open for SMB, Commercial, Enterprise and Key Accounts- across the different industry vertical teams. Through collaboration with the customer, the Product teams, and Professional Services, Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways.

• The Solution Engineering organization is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into aligning with the sales teams.
• In addition, we have Core Teams that sell the entire Salesforce Platform while our Co Prime teams specialize in a specific cloud solution including but not limited to: Agentforce, Data Cloud, Marketing Cloud, Service Cloud, Commerce Cloud, and more.
• We hire based on skills/experience and are open to hiring at all levels for the right candidate.

Your Mission as a Solutions Engineering Pre-Sales Leader

In this influential role, you will:

• Lead Transformation Efforts: Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.
• Inspire and Develop a High-Performing Team: Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.
• Collaborate for Success: Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.
• Foster Growth and Innovation: Develop innovative go-to-market strategies, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.
• Champion Salesforce Values: Embody Salesforce’s core values in every aspect of your leadership, serving as a role model for your team and the wider organisation.

Key Responsibilities

• Partner with Sales leadership to communicate and deliver Salesforce’s transformational value proposition.
• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.
• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.
• Collaborate with Sales to create and execute growth plans that align with Salesforce’s strategic vision.
• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.
• Develop and scale organizational programs to enhance team productivity, expertise, and collaboration.
• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.
• Support customer engagements by facilitating discussions at both the CIO level and deep technical conversations with Heads of Architecture.
• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.

Skills and Experience:
Leadership and Strategy:

• 10+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales, sales, and project delivery.
• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.

Industry-Focused Solution Leadership:

• Develop and lead a team of solution engineers specialising in manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.

Strategic Industry Domain Knowledge:

• Partner with sales, product, and engineering teams to align Salesforce’s industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Customer-Centric Approach:

• Strong track record of engaging C-level executives and influencing their transformation agendas.
• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.

Technical Expertise:

• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly
• Proficiency in IT architecture, enterprise applications, and business process integration.

Transformation Mindset:

• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.
• A passion for technology, innovation, and driving continuous improvement.

Operational Excellence:

• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.

Personal Attributes
Exceptional communication and presentation skills, both written and verbal.
A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.
Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.
Skilled at balancing strategic vision with attention to detail and operational execution

Your Impact:

• Present CRM solutions to a business or technical audience.
• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as a represent their team's needs to the executive staff.
• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.
• Allocate resources across your region to maximize impact.
• Act as a sounding board for their team, being someone who SE’s feel comfortable bringing challenges to and working through a solution.
• Set a culture within your team that makes your SE’s excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $165,690 to $320,040.

For California-based roles, the base salary hiring range for this position is $165,690 to $320,040.

For Illinois based roles, the base salary hiring range for this position is $165,690 to $320,040.