Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about?

Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates  in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of 
the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.
Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or 
more areas, such as CX consultancy, partnerships, solution and product or industry specialization. 

What you’ll do?

• Help customers and/or partners understand the value of Infobip solutions and services
• Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
• Design new and innovative solutions to meet customers’ business needs
• Collect the technical requirements and design technical solutions and service integration plans
• Handle technical and security questionnaires
• Conduct captivating demos and POCs
• Conduct scoping exercises and provide service quote estimation
• Implement solutions for new and existing customers
• Deliver comprehensive and precise technical documentation
• Configure/customize Infobip solutions to meet customer’s business requirements 
• Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations
• Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
• Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
• Contribute to internal initiatives and focus on continuous development
• Document solutions and best practices and share them within the department
• Have an overview of market feature requirements and provide feedback to steer the development of products’ features
• Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades

What makes you a strong fit?

• Minimum 4 to 6 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.
• Experience in a technical role in the Telecommunications industry / CPaaS space.
• Fluent in French and English
• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.
• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.
• You have the ability to challenge the status quo.
• You have an Engineering background and passion for IT and technology.
• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).
• Able to present products and ideas with ease, confidence, and persistence.
• Project management experience is a must.
• Thrives in a fast-paced and dynamic environment.

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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