Software Quality Assurance Manager

Location:

4910 Tiedeman Road, Brooklyn Ohio

Job Summary
The Quality Manager role drives the planning, delivery and execution of quality testing for specific large-scale programs and/or managing multiple projects within a domain. This role provides testing strategic oversight for a program or domain by introducing enhancements for testing execution & coverage. The incumbent manages and mentors the testing resources supporting the program or domain. The role is responsible for testing planning & delivery phases for a program or domain for multiple projects, including program/releases, by ensuring the necessary testing deliverables and tasks are completed on schedule within budget. This role also promotes automation, test case enhancement, performance and security testing, test data and test environment opportunities while not being a technical expert in the field of testing.

Essential Functions

• Leads a program or multiple projects within a domain in a fast-paced, dynamic environment, which may include directing global sourcing resources as well as virtual teams.
• Defines and manages testing in these areas: scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.
• Develops integrated testing plan; identifies and manages testing dependencies and critical paths; and tracks/reports testing milestones as well as status.
• Estimates resources needed to achieve testing goals; tracks utilization; determines and assesses need for additional staff and/or vendors; manages transition of on/off-boarding; and monitors/manages vendor performance as it relates to supporting testing.
• Drafts and submits testing budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking as well as variance reporting.
• Identifies tracks, escalates and resolves testing issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates testing risk with corrective/ mitigating actions.
• Tailors testing methods and metrics; adheres to project lifecycle & quality assurance standards & processes, performs testing assessments/retrospectives; coach/ mentor teams; and manages testing deliverable reviews and testing signoffs.
• Leads testing communication plan and drives the test planning, execution and reporting with team members; liaises with key stakeholders.
• Reviews all the test deliverables, ownership of the quality assurance process for testing, responsibility for the integration of testing into release management and change management within the ITIL/ ITSM process framework.
• Communicates accurate status/health information to delivery project managers and delivery managers including escalation along with risks & mitigations in summary level.
• Ensures quality milestones/reviews are done on timely manner and making sure Key performance indicators and service level agreements are being met and enforced.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or equivalent experience (preferred)

Work Experience

• 1+ years of leadership experience or 5+ years of quality assurance experience (required)
• Knowledge and experience in the financial services industry (preferred)
• Knowledge and experience with standard project development/management methodologies and tools required with a focus in managing testing efforts (preferred)

Skills

• Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Adjusts communications to audience.
• Assesses and coaches to strengths and developmental needs of project team members and direct reports. Shares knowledge, insights, and experiences to help others develop.
• Thinks, plans and executes on multiple levels.
• Demonstrates critical thinking, problem solving and conflict management skills; ability to “connect the dots”.
• Ability to drive and execute change.
• Demonstrates a strong technical aptitude.
• Organized, self-disciplined, and leads others towards common outcomes.
• Can clearly articulate vision for future state; provide big-picture view/ enterprise view; decisive and directive when necessary.
• Fosters and encourages frequent, open and honest feedback; learns from setbacks and mistakes to drive improvements; independently seeks out learning opportunities.
• Credible leadership experience with established reputation for presenting and gaining support for ideas/solutions

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (3+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/05/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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