Software Quality Assurance and Support Analyst

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

Software Quality Assurance and Support Analyst I applies standardized testing principles to identify defects, mitigate risks, and improve software and system performance.

Software Quality Assurance and Support Analyst I will collaborate closely with development, systems, and support teams to ensure application quality and performance. Work is primarily performed over the phone, via email and occasionally in person. Software Quality Assurance and Support Analyst I will also utilize automated testing tools, standard test scripts and ad hoc tests to confirm code is working as required, as well as providing second tier support for correcting minor code issues that do not require escalating to the design/development team. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Computer Science, IT or related field (Preferred), ISTQB Foundation Level Certification (Preferred).

Experience: 2-3 years

Travel: 5-10%

Work Schedule: Ability to work a flexible schedule is necessary. Typical work hours are between 7:00 AM and 5:00 PM Monday - Friday. Works a sufficient schedule to meet the expectations of the role.

KEY RESPONSIBILITIES

Software & System Testing

• Develop and execute structured test plans, test cases, and test scripts in alignment with industry best practices.
• Perform functional, integration, regression, and user acceptance testing (UAT) for software solutions.
• Utilize testing tools to track, manage, and report defects.
• Collaborate with developers to identify and resolve software issues before deployment.
• Ensure that solutions meet business and technical requirements through rigorous verification

Quality Assurance & Process Improvement

• Apply testing methodologies to improve test coverage and defect detection.
• Develop and refine QA processes to enhance software quality and reduce release risks.
• Participate in Agile/Scrum meetings to provide QA input during planning and retrospectives.
• Implement and maintain automated testing frameworks for increased efficiency.

Collaboration & Implementation Support

• Work closely with BT teams to ensure smooth implementation of software, system updates, and new features.
• Support business analysts and developers in translating requirements into effective test scenarios.
• Assist in training end-users and stakeholders on software functionality and quality expectations.

Software Support

• Works with Support Team to diagnose and correct reported issues
• Tier 2 support – address & correct reported minor defects independently.   
• For more severe defects, works with development or other BT teams on resolutions
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.