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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About us:Salesforce is the world's leading cloud-based customer relationship management (
CRM) platform that provides tools for sales, service, marketing, and commerce to help companies manage and improve customer relationships. It is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to unify customer data from different sources, creating a 360-degree view to enable personalized customer experiences.Salesforce DET refers to
Digital Enterprise Technology (erstwhile BT), a department within Salesforce that connects people and technology to build the digital enterprise of the future. It uses Salesforce's own products and AI to drive innovation, improve productivity, and empower employees globally. DET acts as the "Customer Zero," demonstrating what is possible with Salesforce technology at scale by leading business outcomes that fuel growth.
About the position:As a Quality Engineer in Salesforce Business Technology, you will be part of a software engineering team that delivers customer success functionality built on a Salesforce Service Cloud implementation. You will work with the team of software engineers, product managers, and architects responsible for feature development and application maintenance responsive to the needs of a highly sophisticated and global customer success organization.You will help to ensure every line of code we push to production is of the highest quality. This includes taking part in the design, planning, and enhancement of automation frameworks, utilities, and tools. You should deliver solutions others can understand, support, maintain and expand, and provide other team members with direction on development projects.This role requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess good oral and written documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be asked to contribute ideas and provide feedback on many projects within the team’s portfolio.
- Plan, design and enhance automation framework, utilities, and tools
- Participate in product and feature design with developers and product managers
- Diagnose, track, and manage quality issues to resolution required
- Document test plans and publish test results to continuously improve code quality and test coverage
- Participate in and contribute to code reviews
- Work with engineers, business analysts, and product owners for product delivery
- Ensure product quality meets customer expectations
Experience/Skills Required:
- 3+ years of experience with Selenium-based automation and its ecosystem (TestNG/Junit, Maven/Gradle, Cross-browser test, etc.)
- Familiarity with various testing methodologies, such as Test-Driven Development and/or Behavior-Driven Development
- Proficient in at least one of the common OO languages, including Python, Java, etc
- Experience in testing mobile/web/desktop applications on common platforms
- Experience with TDD and BDD
- Familiarity with Jenkins or Open Source CI/CD Frameworks
- Experience with JIRA/TestRail or any TCM tools
- Experience with Performance testing and automation( Jmeter )
- Experience in Test Plan Design documentation
- Proficient in SOAP/Rest API testing and automation - ResstAssured/Postman or any other tool
- Ability to learn quickly in a dynamic environment
- Ability to be a team player, motivate people, ensure accountability, and achieve results
- Ability to effectively communicate status and risk to the team and manager
- Bachelor's degree in Computer Science, related field, or relevant experience
Desired Skills:
- Experience working with Agile/Scrum methodology
- Experience developing on the Salesforce.com platform & APIs
- Familiarity with Jenkins or Open Source CI/CD Frameworks
- Experience with Salesforce Field Level Security and industry-standard Security practices
- Experience in unit testing
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.