Social Service Representative

Social Service Representative

Department: Department of Veterans Affairs

Location(s): Dayton, Ohio

Salary Range: $64021 - $83232 Per Year

Job Summary: In the role of Homeless Program's Social Services Representative (Housing Specialist), the incumbent will work independently as a subject matter expert in coordinating and developing housing resources throughout the Dayton VA Medical Center (VAMC)16-county catchment area and will be a Point of Contact for Dayton VAMC and the Supportive Services for Veterans and Families (SSVF) agencies Healthcare Navigator.

Major Duties:

• Duties include, but are not limited to: Case Management - 60% Responsible for responsible for managing an independent caseload of Veterans as assigned to assist Veterans with securing or retaining stable, permanent housing. The majority of these Veterans and cases will have complex circumstances that require greater support and expertise of a housing SME with specialized skill and judgement for all phases of lease up and housing retention. Works with the Veterans in identifying resources for financial assistance to obtain and maintain housing, utilities, furniture, food, and other necessities to ensure stable housing. Independently work with high-risk Veterans when engaging in housing search and retention services and provides crisis intervention seeking to address the cause as well as the presenting complaint without direct supervision while in the community. Establishes and maintains effective working relationships and communication with Veterans, VA providers and representatives of community agencies. Independently utilizes high level of knowledge, sound judgment, skill, supportive problem solving or crisis intervention techniques in addressing the complex needs of homeless Veterans and coordination of housing resources for this Veteran population. Serves as an advocate on behalf of homeless and at-risk Veterans to ensure comprehensive service delivery, referral, and linkage of Veterans to VA Medical Center, VA Regional Offices and/or community agencies. Community Outreach - 25% Responsible for performing job duties independently in the community without immediate supervision of Homeless Programs Manager or HUDVASH Supervisor. In performing community outreach duties, the incumbent will engage with and educate landlords, and community resource providers about VA healthcare services, HCHV Outreach services to homeless Veterans, as well as the HUD-VASH Section 8 Voucher Choice Program. Assist Homeless Programs staff as they outreach to prospective landlords and property management groups on behalf of Veterans in HUD-VASH. This includes educating individuals and organizations on benefit of leasing to HUDVASH program, and the role of the VA Case Manager in helping to promote housing stability for program participants. Use independent judgement in facilitating identified interventions as identified by the Homeless Programs clinicians. Coordinates outreach and case management services to provide immediate and appropriate care for Veterans. Program Development - 15% Responsible for assisting Homeless Program Manager with program development, including making recommendations to leadership for changes within program procedures or policy to improve the overall quality of service delivery. Actively participates in program planning and development by providing input as well as appraisals of the effectiveness of the program and service delivery specific to housing attainment and retention. Assist the Homeless Programs Manager and HUD-VASH Supervisor in administrative functions of the program, such as preparation of housing reports, development of landlord housing stock spreadsheets, compiling statistical data relating to homeless Veterans and other duties as assigned. Actively participates in local Continuum of Care (CoC) Meetings with VA Homeless providers and the community; provides education and training to VA and community providers on services provided by the Homeless Programs, details of the housing search process, as well as availability of VA and community resources to assist homeless Veterans. NOTE: Operation of a motor vehicle is required. This position requires significant travel in a government vehicle and transporting Veterans in a government vehicle. The incumbent will be required to perform most of their job duties in the community and will be required to utilize a GSA vehicle while performing such duties. The Social Services Representative will successfully complete all facility requirements to drive a GSA Vehicle and transport Veterans. This includes all required physicals, including a pre-employment physical. In addition, the incumbent will successfully complete all facility required TMS and other trainings to drive a GSA Vehicle and transport Veterans. Work Schedule: Monday through Friday, 8am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Social Service Representative/PD91997-0 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/14/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirements (IOR): This position has an occupational requirement. Candidates must meet one of the following Education or Specialized experience requirements. Education: Graduate education is not creditable for positions above the GS-07 level. Experience: One year of specialized experience equivalent to at least the next lower level in the normal line of progression. Specialized experience is experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers. You will be rated on the following Competencies for this position: Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Stress Tolerance Teamwork Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: The work is active and is performed in a clinical setting as well as the community and serves a Veteran population with complex needs. The care does not usually require physically caring for a Veteran. Normal safety precautions and practices are required for working in a healthcare environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. The position requires sitting, bending, stooping, and walking consistent with the delivery of services in the office, hospital, and community. The position may entail lifting of no more than 25 pounds on an occasional basis. Whenever possible, carts and dollies will be utilized as an alternative to lifting. In carrying out responsibilities, it may be necessary for the incumbent to travel into the community where he/she conducts interviews with the Veterans, family members, representatives of community health, welfare agencies, legal and law enforcement agencies, along with community social services agencies. Operation of a motor vehicle is required. This position requires significant travel in a government vehicle and transporting Veterans in a government vehicle. The incumbent will be required to perform most of their job duties in the community and will be required to utilize a GSA vehicle while performing such duties. The Social Services Representative will successfully complete all facility requirements to drive a GSA Vehicle and transport Veterans. This includes all required physicals, including a pre-employment physical. In addition, the incumbent will successfully complete all facility required TMS and other trainings to drive a GSA Vehicle and transport Veterans.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12951318. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/14/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-05-14