Social Media Manager

This role is internally known as "Community Manager"

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like social, influencer, TTL ad campaigns, augmented reality, AI and innovation. Our clients include eBay, easyJet, Just Eat Takeaway and PepsiCo.

JOB PURPOSE

If you are a stand out, enthusiastic social media manager with brilliant experience building engaged communities for a roster of brilliant brands, then we want to hear from you! We’re seeking a culture-obsessed creative with top flight community management skills to develop highly engaged communities for some of the world’s biggest and most exciting brands at DEPT®. 

You’ll be adept at managing content across multiple social media platforms, love scrolling social for inspo, ideally even creating content yourself with excellent communication and copywriting skills. Communicating with the client directly if needed (supported by your wider team) is part of your skill set, and being super proactive in uncovering opportunities to drive community engagement forward in new and exciting ways is in your DNA!

Balancing scheduling, posting, engaging with the community, gathering social insights and identifying the latest trends and platform updates will be second nature to you (and fun!). Attending events and live reporting is in your wheelhouse and you are detail focused on the creative output.

We’re looking for someone to really propel forward what excellent community engagement looks like, and is excited about the opportunity to connect with communities and shape what brand engagement looks like at a world class level. 

KEY RESPONSIBILITIES

• Daily monitoring and community engagement across key social media platforms for a roster of key clients
• Creating assets in app, and having expert knowledge of the latest trends and platform updates
• Proactively finding new opportunities to drive community engagement forward
• Responsible for the scheduling and community engagement of social channels such as TikTok, Threads, Instagram, Pinterest, Facebook, YouTube and beyond
• Bringing social trends, insights and platform updates to the wider team through a weekly newsroom and proactively where appropriate
• Brand guardian of your client’s TOV and look and feel  
• Completing work to a deadline, often with fast turnaround times
• Be aware of, and respond to current platform updates, media trends and pop culture
• Use your experience and ideas to contribute to the development of our creative process
• Contribute to our creative process by sharing your ideas and experience

WHAT WE ARE LOOKING FOR

• Relevant experience in a social media manager / community management role within a creative and fast paced environment
• Preferably experience within an agency setting, or alternatively a strong in-house client background
• Community management experience for a large, global brand across multiple platforms
• Expert knowledge of scheduling and social media platforms including TikTok
• Finger on the pulse for trends (social, cultural, gaming, music)  
• Brilliant, creative writer 
• Excellent written and verbal communication skills 
• Strong presentation skills 
• Ability to react quickly within a fast-paced environment 
• Ability to remain focused under pressure and work under tight deadlines 
• Works well within a team and with clients 

WE OFFER

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.