Social Media, Customer Care Coordinator

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

What this role will focus on:
Monitoring and managing brand reputation through reviews, social platforms, and search
Leveraging social listening tools to identify sentiment trends, emerging issues, and opportunities
Responding to customer feedback with an empathetic, on‑brand voice
Applying critical thinking to assess risk, context, and appropriate response strategies
Context switching across multiple platforms, issues, and stakeholders in a fast‑moving environment
Partnering cross‑functionally and reporting on reputation metrics and insights

Ideal candidate will have the follow:
Experience in online reputation management, social listening, or reviews moderation
Strong written communication and sound judgment
Proven critical thinking and problem‑solving skills
Ability to context switch efficiently while maintaining attention to detail
Organized, proactive, and collaborative mindset

Job Description:

The person selected for this role must live in the Northern California Sutter Health footprint and come on site for work, meetings, etc.

EDUCATION:

• Bachelor's in Business Administration, Creative/Graphic Design, Economics, Journalism, Marketing, Public Relations (PR), Visual Communications or related field or equivalent education/experience

TYPICAL EXPERIENCE:

• 2 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Deep understanding of the quickly-evolving digital and social media ecosystems, SEO principles, blogging environments, including managing a well-established social media presence that demonstrates the ability to synthesize emerging trends and make them impactful for current and future customer/reader demands.
• Sophisticated knowledge – theory and practice – of social media design principles, digital content management, social communications best practices and etiquette, particularly on Facebook, Twitter, LinkedIn, Instagram, YouTube, and Yelp.
• Knowledge of social media trends, tactics, consumer behavior, and industry topics as it relates to driving ROI for online business with the ability to quickly grasp the implications of those trends and translate into strategic recommendations.
• Business acumen and negotiation skills with the ability to provide innovative solutions to complex problems and to meet customer-driven business objectives.
• Solid analytical and project management skills, including the ability to work with staff at all levels of the organization and creative agencies.
• Professional writing and editing skills with the proven ability to craft engaging and persuasive messaging that create relevance for our customers while increasing brand recognition and conversion.
• Advanced computer skills: Microsoft Suite, especially Word, Excel and PowerPoint; Adobe Photoshop; social media publishing and content management tools.
• Evaluate graphic design and advertising proposals, craft persuasive messaging and analyze market research, preferably in a health care setting.
• Energize, mobilize, inspire and motivate internal teams and partners.
• Work independently, as well as be part of a team, while demonstrating exceptional attention to detail and organizational skills.
• Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems.
• Build collaborative relationships with peers, multifunctional teams, other departments, management, stakeholders and vendors to achieve marketing goals while delivering amazing user experiences.
   

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $99,153.60 to $148,740.80 / annual salary. Sacramento Pay Range is $86,216.00 to $129,334.40 / annual salary.

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.