Other Agencies and Independent Organizations

Social Insurance Specialist (Claims Specialist) (ICTAP) (TEMP)

Birmingham, Alabama, Mobile, Alabama, Lancaster, California, Palm Springs, California, Santa Rosa, C Full time

Social Insurance Specialist (Claims Specialist) (ICTAP) (TEMP)

Department: Other Agencies and Independent Organizations

Location(s): Birmingham, Alabama, Mobile, Alabama, Lancaster, California, Palm Springs, California, Santa Rosa, California, West Covina, California, Westwood, California, Washington, District of Columbia, Jacksonville, Florida, Kissimmee, Florida, New Port Richey, Florida, West Palm Beach, Florida, Athens, Georgia, Villa Rica, Georgia, Council Bluffs, Iowa, Davenport, Iowa, Des Moines, Iowa, Mason City, Iowa, Ottumwa, Iowa, Coeur d'Alene, Idaho, Madison, Indiana, Mayfield, Kentucky, Fall River, Massachusetts, Fitchburg, Massachusetts, Quincy, Massachusetts, Columbia, Maryland, Highland Park, Michigan, Livonia, Michigan, Sterling Heights, Michigan, Minneapolis, Minnesota, Union, Missouri, Farmington, New Mexico, Las Vegas, Nevada, Cincinnati, Ohio, Lancaster, Ohio, Marion, Ohio, Youngstown, Ohio, Salem, Oregon, Lancaster, Pennsylvania, Reading, Pennsylvania, Sumter, South Carolina, Conroe, Texas, El Paso, Texas, Grand Prairie, Texas, Odessa, Texas, Port Arthur, Texas, Lynchburg, Virginia, Manassas, Virginia, Virginia Beach, Virginia, Kennewick, Washington, Tacoma, Washington, Jackson, Wisconsin, Wisconsin Rapids, Wisconsin

Salary Range: $74678 - $121371 Per Year

Job Summary: Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various Field Offices for the Social Security Administration. TOUR OF DUTY: Multiple work schedules. Up to 40 hours. TYPE OF POSITION: Temporary, Not To Exceed 1 year: may be extended - will not become permanent.

Major Duties:

  • Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

Qualifications: Applicants must have 52 weeks of specialized experience at the GS-9 level or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. The following time-in-grade requirement must be met by the closing date of this announcement. Applicants must have 52 weeks at the GS-9 or higher. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment.

How to Apply: To apply for this position, you must provide a complete Application Package which includes: Your Resume Proof of ICTAP eligibility Transcripts (if applicable) The Occupational Questionnaire Additional Required Documents, if applicable (see Required Documents section) The complete Application Package must be submitted before midnight (ET) on 05/13/2026. To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers@ssa.gov. Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

Application Deadline: 2026-05-13