JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com
What this job requires:
Hands on experience of working on HR applications like Workday, Case management/ticketing systems like ServiceNow, Workday help etc.
Manage process training/team trainings which includes new hire sessions, knowledge transfer sessions, process update sessions.
Sound knowledge in managing Australia employee life cycle processes such as Promotion, Transfer, Contract extension, Probation & other job change transactions.
Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex Tier 2 queries
Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
Handle escalations from process partners, HRs and provide RCA plan to your Team Lead
Take Ownership of deliverables and put it in action in absence of Team Lead
Own Quality Check process on the Key/Critical HR transactions processed by team as defined in the Quality framework
Conduct root cause analysis for key issues, supported by CRM data, advising management of trends or patterns
Managing building and maintenance of a Knowledgebase for Case Management
Ownership of client calls with the Asia Pacific process partners inclusive Australia & Singapore on a regular basis and ensures required documentation
Update/Review SOP’s and related checklist and Process Maps of related HR processes and work closely with team and Content Owners to ensure all documents are up to date
Review, Analyse, and Escalate complex queries to appropriate owners (inside or outside of HR)
Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience
Ensure Adherence to the timelines for all deliverables
Provide technical query resolution for ESS / MSS requests
Managing Onboarding & Off-boarding Processes with focus on Australia
Managing Employee Life cycle processes along with support to letter creation activities
Managing support to exited employees such as Background Verification, exit letters, FFS settlements slip for Australia employees
Qualifications:
Demonstrating excellent understanding of core HR management practices
Knowledge of Case Management tool an added advantage, preferably ServiceNow
Proficiency in verbal and written communication skills
Proficiency on MS Office Suite skills (Word, Excel, Outlook)
Previous experience with any Workday HR system is preferred
Ability to work in a fast-paced environment with constant deadlines
Bachelor’s/master’s degree in human resources or other related field
Minimum 5 years of experience in HR or client services role preferred
In-depth Knowledge for Australia legislation and laws supporting employee Onboarding and Offboarding will be preferential
Bachelor’s degree in accounting, Finance, or related field preferred.
Ability to maintain confidentiality of sensitive employee information.
Previous experience with Workday HR system is preferred
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –Gurugram, HRScheduled Weekly Hours:
40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.