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Site Lead – Facilities Operations
Role Summary
The Site Lead is a trusted on-site representative responsible for delivering consistent, high-quality facilities operations in alignment with BCG’s professional, people-centric, and high-performance culture. This role combines operational excellence with leadership, stakeholder engagement, and service innovation to ensure an efficient, compliant, and engaging workplace experience. The Site Lead must foster a culture of accountability, continuous improvement, and alignment with BCG’s core values of collaboration, respect, and customer focus.
Vendor & Team Oversight
Lead and supervise all on-site vendor teams and support staff with a focus on professional standards.
Conduct regular team briefings, on-the-ground walkabouts, and issue resolution exercises.
Foster a supportive, mentoring approach with team members — proactively teaching, guiding, and building their confidence through on-the-job support.
Lead by example: Be willing to step in and assist with tasks during high-demand periods or when team members need backup.
Client Engagement & Relationship Management
Build and maintain a high-trust relationship with the client through transparency, service excellence, and timely communication.
Support BCG’s workplace culture through seamless coordination of events, meetings, and site experiences.
Cultural & Behavioral Fit
Embodies professionalism, discretion, and a proactive service mindset.
Thrives in a dynamic, fast-paced environment with high expectations for delivery.
Exhibits a client-first approach rooted in BCG’s values of excellence, collaboration, and accountability.
Clear and confident communication, both written and verbal
Strong interpersonal and communication skills to operate effectively within a consulting-driven, high-touch environment
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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