Site Administrator

About the Role

We’re looking for an organised, proactive and customer‑focused Site Administrator to join our Birmingham site on a fixed‑term contract. This role provides comprehensive and confidential administrative support across the business, working closely with internal teams, suppliers and customers to achieve business objectives and service goals.

You’ll play a key role in supporting customer service, finance, HR and Health & Safety activities in a fast‑paced environment.

Acting as the primary point of contact for site administration, you’ll manage a wide range of day‑to‑day administrative tasks, including reporting, raising purchase orders and maintaining business systems. Reporting to the General Manager, you’ll support the smooth running of the site, providing proactive solutions to day‑to‑day team and customer demands.

You’ll also provide cover during periods of high demand, annual leave and training to ensure continuity of service. The focus of this role is to deliver world‑class customer service and support the ongoing success of the site.

Key Responsibilities: (included but not limited)

General Administration & Site Support

• Provide comprehensive, confidential administrative support across the site
• Manage day‑to‑day reporting and raise purchase orders
• Liaise with internal departments, suppliers and group companies to meet business and customer requirements
• Provide cover for team members during absence, holidays and training
• Complete ad‑hoc duties as required

Health & Safety

• Maintain site Health & Safety documentation
• Support KPI reporting and compliance with company procedures
• Promote safe working practices and escalate concerns where required

Human Resources Support

• Maintain HR documentation and support HR KPI reporting
• Support month‑end reporting
• Monitor Softworks compliance, including RTW checks and absence triggers
• Manage absence tracking and support FA, Fire and MHFA payments and refresher

Finance

• Raise and code SAP invoices
• Generate reports from local systems
• Liaise with SSC to ensure timely completion of finance activities
• Update local business systems with accurate financial data

Customer Service & Communication

• Answer incoming calls and respond to emails promptly and professionally
• Support customer service across site functions
• Escalate issues to ensure we continue to delight customers

About You

You’ll be a well‑organised and adaptable administrator who thrives in a fast‑paced environment. You’ll bring a strong customer‑service mindset, excellent attention to detail and the ability to manage multiple priorities effectively.

Minimum Requirements:

• Minimum 6 months’ experience in an office or administrative role
• Working knowledge of Microsoft Office
• SAP knowledge or experience (desirable)
• Strong communication and organisational skills
• Good attention to detail
• A proactive and flexible approach

Benefits

Additional benefits include:

• 25 days’ holiday plus bank holidays
• Pension scheme
• Life assurance
• Income protection
• Employee assistance program
• Cycle to work scheme
• Shopping discounts
• Subsidised staff canteen
• On site parking

Location: Birmingham (Smethwick)

Working Pattern: On Site – Monday to Friday

About us

We’re DS Smith,we believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America

To fulfil our purpose we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. 

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.

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