We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Short-Term Disability and Absence Management Disability Team.
The Short-Term Absence Management Disability Analyst quickly investigates claims to determine if the insured person qualifies for short-term / absence management benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short-Term Absence Management Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.
Work Arrangement:
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Scottsdale, AZ, Naperville, IL, Alpharetta, GA and Sunrise, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Start Date: 5/11/2026
Training Hours: Monday-Friday - 8:00 am - 4:30 pm
Length of Training: 5 weeks
Work Hours After Training: Core business hours Monday - Friday. Typical 8:00am - 5:00pm time zones/core hours based on the time zones of the States that you reside in.
Responsibilities:
Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim
Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion
Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
Help to create a positive team environment that achieves Group Benefit Claims culture initiatives and objectives
Qualifications:
1+ yeas of experience providing quality customer service is required
2+ years of claim experience is preferred
Associate or Bachelor’s Degree is preferred but not required
Medical terminology experience is preferred
Professional verbal and written communication skills
Ability to excel in an ever changing high-volume environment
Readily able to champion change and innovation
Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
Ability to thrive in a structured team environment
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously
Depending upon experience and skillset this can be considered as a T10 (Ability Analyst) or a T9 (Sr. Ability Analyst)
Additional Information:
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
How We Focus on Your Wellbeing:
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year and Paid Holidays
Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits
Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$42,560 - $66,600The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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