Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
The Thailand Services Manager role at Thermo Fisher Scientific offers an outstanding opportunity to drive the success of our service operations in Thailand. You will lead a dedicated team to deliver outstanding after-sales support, instrument installation, validation, and maintenance services, ensuring that our customers receive world-class service!
Key Responsibilities:
- Develop and implement strategies to elevate Thermo Fisher Scientific's support services in Thailand to world-class standards.
- Establish coordinated support systems to provide flawless customer service with efficient efficiency.
- Manage the Service process for handling blocking issues to identify and resolve field problems quickly.
- Drive customer allegiance by ensuring high standards of execution and delivery capabilities.
- Collaborate with account managers and sales teams to understand client needs and implement enterprise services solutions.
- Maintain a detailed understanding of the services portfolio to customize coordinated solutions for customers.
- Align with collaborators to drive a spare part support strategy.
- Drive commercial expansion initiatives to meet equipment and service goals.
- Build our external service brand across the Thailand market.
- Advocate for talent development and maintain training programs for technical support staff.
- Prioritize employee experience to ensure team success and talent retention.
- Establish close working relationships with manufacturing sites and quality organizations to share guidelines.
- Guarantee the timely and profitable delivery of all product services to customers in Thailand.
- Integrate current service organizations into a unified service organization to improve operations and customer happiness.
- Generate service metrics and track performance to meet global service requirements.
- Drive the development of skills and product certification for all Field Service Engineers (FSE) and support staff.
- Improve efficiency through Practical Process Improvement (PPI) initiatives.
- Manage dealer and distributor relationships to improve customer happiness.
- Coordinate service parts and inventory to meet delivery requirements.
Minimum Requirements/Qualifications:
- Tertiary Management qualification or equivalent.
- Exposure to enterprise and quality management systems.
- Strong analytical, problem-solving, and economic evaluation skills.
- Effective interpersonal and communication skills.
- Proven ability to prioritize multiple demands and deliver results.
- Ability to influence and build alignment within multi-discipline teams.
- Focus on customer allegiance and experience.
- Collaborative, team-oriented attitude.
- Detailed industry knowledge and service support optimization expertise.
- Willingness to travel to regional offices, customers.