ServiceNow System Administrator

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

The ServiceNow Administrator is responsible for operation, education, and maintenance of the ServiceNow platform. This includes partnering with stakeholders to develop workflows, perform needs assessments, assist in solution development, and influence organizational change. The ServiceNow Administrator utilizes their knowledge of administrative operations to enhance the value provided by ServiceNow.

Key responsibilities and authority

• Configure, maintain and administer the ServiceNow instance.
• Develop and/or maintain ServiceNow workflows, forms, reports, and integrations.
• Collaborate with various teams to identify and implement ServiceNow enhancements and improvements.
• Perform regular ServiceNow updates and patches.
• Monitor ServiceNow performance and make necessary adjustments to optimize performance.
• Provide support and troubleshooting assistance to ServiceNow users.
• Participate in ServiceNow projects as needed.
• Create and maintain documentation of ServiceNow processes and procedures.
• Train new and existing ServiceNow users on the platform.
• Stay up-to-date on new ServiceNow releases and functionality.

Key requirements

• Experience administering and configuring ServiceNow.
• Knowledge of IT Service Management (ITSM) best practices and processes.
• Some degree o scripting knowledge eg. JavaScript, HTML/CSS.
• Exposure on Agile/SCRUM methodology.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Education/ Qualifications

• ServiceNow Certified System Administrator (CSA) - highly desired
• Any other ServiceNow Certification or Micro-Certification - optional

Languages

• Speaking:                    Yes      English*, other is a plus
• Writing/Reading:         Yes      English*, other is a plus

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone.

This is work that’ll move you.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!