ServiceNow Scrum Master

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives).
• Coach and mentor ServiceNow development teams on Agile best practices.
• Partner with Product Owners to refine and prioritize the backlog.
• Ensure clear sprint goals, scope management, and commitment tracking.
• Remove impediments and escalate issues as necessary.
• Track sprint metrics (velocity, burn-down charts, release progress).
• Drive continuous improvement initiatives across the team.
• Coordinate cross-team dependencies and integration activities.
• Ensure alignment with release management and change management processes.
• Support platform governance and quality assurance standards.
• Promote collaboration between developers, architects, admins, and business stakeholders.

Who You Are

Required Skills:

• 7+ years of experience as a Scrum Master in Agile environments.
• 5+ years supporting ServiceNow development teams.
• Strong understanding of Scrum framework and Agile methodologies.
• Experience managing technical delivery teams (developers, admins, QA).
• Familiarity with ServiceNow platform development lifecycle.
• Strong facilitation, conflict resolution, and stakeholder management skills.
• Experience with Agile tracking tools (Jira, Azure DevOps, or ServiceNow Agile module).
• Ability to manage multiple concurrent initiatives.
• Certified Scrum Master (CSM), PSM, or equivalent certification.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• Experience with multiple ServiceNow modules (ITSM, ITAM, ITOM, HRSD, CSM).
• SAFe Agilist or SAFe Scrum Master certification.
• Experience working in large enterprise or multi-team environments.
• Familiarity with DevOps and CI/CD practices.
• ITIL v4 certification.
• Prior experience as a ServiceNow Developer or Business Analyst.
• Experience managing ServiceNow upgrades and major releases.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.