ServiceNow Developer

• Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation

• Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management

• Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources

• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements

• Perform administrative tasks, such as user and role management, system maintenance, and health checks

• Customize user interfaces, forms, and workflows to align with business needs

• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality

• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products

• Participate in IT-related technical processes reviews, postmortems, and continual process improvement

• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Developer must have:
 

● Education: Technical Training, Certification(s) or Degree
 

● Experience: 1+ years of related experience
 

● Required Skills:

• Experience in developing and customizing ServiceNow applications and modules, especially ITSM

• Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures

• Experience with integration methods like SOAP, REST, and web services, including creating and consuming them

• Scripting skill with at least one language – preferably JavaScript

• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB

• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

• Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment

• Ability to identify, understand, document, and create functionality aligning with customer value streams

• Organizational and time management skills while working in a rapid software development environment

• Ability to identify and learn new technologies quickly

• Good communication skills for collaborating with both technical and non-technical stakeholders

• Effective analytical, problem-solving, and debugging skills

● Required Certification:

• Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start

• Additional ServiceNow certifications nice to have

● Location: State of Louisiana

• Candidates within LA who reside within 60 miles of our Integrated Technology Center in Bossier City, LA will follow a hybrid work model

• Candidates within LA who reside more than 60 miles from our office in Bossier City, LA will follow a remote work model

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.