If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
Envirosight is a leader in providing advanced inspection technology and solutions for wastewater and sewer infrastructure. Our innovative products and dedicated team help municipalities and contractors around the world maintain safe, efficient underground systems.
Position Summary
The Service Technician at Envirosight supports customers at our Randolph, NJ location by providing technical service, diagnostics, repair, and expertise for Envirosight inspection systems. The position requires technical depth, professional judgment, and the ability to operate closely with internal teams to support customer satisfaction and business objectives.
Service and Technical Support
Perform on-site diagnostics, troubleshooting, repair, and preventative maintenance of complex electro-mechanical and software-integrated inspection systems.
Serve as an escalation point for advanced technical issues and customer-facing service concerns.
Accurately document service activities, root cause findings, and corrective actions.
Customer Support and Relationship Management
Act as a technical representative for customers At our Randolph NJ location
Communicate basic technical concepts clearly to customers.
Build and maintain trusted relationships with municipal, contractor, and utility customers.
Proactively identify opportunities to improve customer experience, equipment performance, and service outcomes.
Demonstrations and Sales Support
Conduct on-site product demonstrations and customer evaluations in support of sales activities.
Provide technical expertise during solution discussions that influence purchasing decisions.
Prepare, maintain, and transport demonstration equipment for customer visits and regional events.
Partner with sales to support revenue-generating opportunities while maintaining service priorities.
Training and Education
Provide hands-on customer training on equipment operation, maintenance, and best practices.
Support customer onboarding and ensure proper system use and care.
Assist customers with basic software functionality related to inspection and reporting systems.
Field Operations
Maintain assigned tools, service inventory, & demo equipment.
Internal Collaboration and Continuous Improvement
Communicate service trends, recurring issues, and customer feedback to internal service, sales, and product teams.
Provide input on service processes, product improvements, and training needs.
Participate in internal training and continuous improvement initiatives.
Level of Responsibility
Exercises professional judgment on decisions impacting customer satisfaction, retention, and revenue.
Represents the company in high-visibility customer interactions, demos, and evaluations.
Qualifications
Education and Experience
Associate degree or equivalent technical training preferred; equivalent field experience accepted.
Minimum 2+ years experience in field service, technical support, or maintenance of complex electro-mechanical or industrial equipment.
Demonstrated experience working independently in customer-facing field environments.
Experience supporting product demonstrations or sales activities strongly preferred.
Technical Skills
Mechanical and electrical troubleshooting capabilities.
Ability to diagnose and resolve basic field equipment issues.
Proficient with computers, mobile devices, and service documentation tools.
Ability to quickly learn and support proprietary hardware and software systems.
Professional Competencies
Strong communication and interpersonal skills.
Excellent time management, organization, and problem-solving abilities.
Customer-focused mindset with a high level of professionalism.
Comfortable operating autonomously in dynamic field environments.
Physical and Travel Requirements
Ability to lift, carry, and maneuver equipment as required for service and demonstrations.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $48,000.00 - $72,000.00, depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.