Service Provisioning Officer

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

- Monitor the provisioning processes of service orders in Postpaid, Prepaid, and BB. Correcting errors and handling any issues found during monitoring so that customers can continue to use and subscribe to/cancel services.
- Notify the fault of provisioning process affecting our service orders, customer call and data usage (making and receiving calls, use data services). Co-ordinate with helpdesk and technical team to solve and recover system.
- Review and resolve issues received from Frontline (related service order and provisioning problems)
- Working in shifts (everyday, 08:30 AM – 05:30 PM and 11:00 AM – 08:00 PM)
- Supporting AIS Shop operations, such as create service order 'recall from terminated' in place of frontline staff in case of > 20 mobile no.

Job Description

1. Monitor the provisioning processes of service orders in Postpaid, Prepaid, and BB. Correcting errors and handling any issues found during monitoring so that customers can continue to use and subscribe to/cancel services.

2. Notify the fault of provisioning process affecting our service orders, customer call and data usage (making and receiving calls, use data services). Co-ordinate with helpdesk and technical team to solve and recover system.

3. Review and resolve issues received from Frontline (related service order and provisioning problems) 

4. Follow up on unresolved issues with related team, coordinate and notify error to help identify and eliminate the root causes of the problems, as well as develop preventative action.

5. Control/manage customer data privacy which stored in the recycle bin, notebook, SharePoint, and OneDrive.

6. Supporting AIS Shop operations, such as create service order 'recall from terminated' in place of frontline staff in case of over 20 mobile no.

7. Supporting the department's work during holidays/off-hours (Saturdays, Sundays, public holidays) to ensure continuous and quality customer service.
- Re-PI (support ACC, work in place of CDQ team)
- Edit Customer Profile as request (Error ID, support ACC, AIS Shop, work in place of CDQ team)

- Solve problems which impact to unable to change charge type (pre to post) (support tele sales and save team)

8. Other tasks as assigned.

Recruiter

Thidarat Kerngfak (ธิดารัตน์ เกิงฝาก)