Service Manager TASKI Europe

We’re Hiring: TASKI Service Manager (Europe)

Diversey – A Solenis Company

Diversey, a Solenis Company, is a global leader in cleaning and hygiene solutions. Our TASKI portfolio delivers innovative machine technology, digital fleet management, and service excellence to customers across Europe. We are now seeking a TASKI Service Manager to strengthen our European service organisation and drive operational excellence, customer satisfaction, and scalable growth.

About the Role

The TASKI Service Manager will play a pivotal role in shaping and executing the TCS (TASKI Customer Service) strategy across Europe. You will lead regional teams, optimise service processes, elevate third‑party service performance, and oversee fleet management to ensure best‑in‑class service delivery. This role is central to unifying our European approach and enabling sustainable, scalable growth.

Key Responsibilities

Leadership & Coaching

• Develop and coach TASKI TCS leaders and teams across Europe to build a high‑performance culture.

Customer Satisfaction

• Drive improvements in customer satisfaction by managing and enhancing TCS KPIs.

Strategic Planning

• Define and implement the TASKI TCS strategy for Europe, aligned with broader business objectives.

Process Optimisation Lead and improve core service processes, including:

• Leasing and rental programmes
• Customer fleet management
• Engineering service coordination
• Machine refurbishment and recycling
• Consumables and spare parts process optimisation

Fleet Management Oversight

• Lead the European Fleet Management function, ensuring effective machine onboarding, customer site registration, and IntelliTrail integration.
• Guide the Fleet Manager in delivering data‑driven insights, predictive maintenance planning, and customer consulting.
• Support fleet implementation for major European tenders.

Third‑Party Service Management

• Onboard, manage, and continuously improve third‑party service providers.

Revenue Growth

• Identify and execute strategies to grow after‑sales revenue through service offerings and consumables.

Skills & Experience

• Minimum 3 years’ experience as a Service Manager in an international environment
• Strong leadership and coaching capabilities
• Strategic thinker with the ability to align service operations with business goals
• Analytical mindset with experience improving processes and workflows
• Excellent communication skills, able to influence and engage stakeholders
• Strong problem‑solving and critical‑thinking abilities
• Effective cross‑functional collaborator (Sales, Service, Marketing)
• English fluency required; German and French are an advantage

Possible Countries of Residence

• United Kingdom
• Germany
• France
• Netherlands
• Belgium
• Poland

Why Join Us

At Diversey, our people are our greatest asset. We offer a dynamic international environment, opportunities for professional growth, and the chance to shape the future of service excellence across Europe. If you are passionate about operational leadership, customer success, and driving strategic impact, we would like to hear from you.

Apply today and help us elevate the future of TASKI service across Europe.