Tasks:
Leading and managing all tasks and activities of the service department and the service team.
Take responsibility for commercial numbers and targets, develop and execute strategies to grow service revenue and profitability.
Actively promote the Coperion aftermarket product portfolio, including spare parts sales, maintenance contracts, upgrades, etc.
Prioritize customer relationship management and satisfaction, understand customer needs to all relevant service topics.
Provide technical guidance and support to team members.
Active involvement in technical troubleshooting and problem solving.
Manage inquiries to local partner and suppliers.
Report to and collaborate with Coperion headquarters and other Coperion affiliates.
Coordinate between headquarters and the customer.
Optimize processes and improve efficiency within the service department.
Qualifications and skills:
Degree in mechanical, electrical or process engineering.
Proven experience in a leading service role within a technical environment, preferable with plastic processing equipment or comparable.
Strong technical and process knowledge, with an understanding of automated systems.
Ability to demonstrate team leadership, motivate the team, take initiative, and drive success.
Understanding of technical and commercial data, with the ability to prepare detailed reports.
Proficient in MS Office programs and willing to learn Coperion-specific software, e.g. ERP systems.
Native Japanese speaker, fluent in English (written & spoken).
High willingness to travel within Japan and abroad as needed.
Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".