Service Lane Manger- Mercedes Benz Fort Washington

Job Description

Mercedes Benz of Fort Washington has been keeping busy, and we are now hiring a Service Lane Manager for our growing service department. If you’re focused on customer service and ready to build your career in the automotive industry – apply now.

The Service Lane Manager will assist with managing the work flow and customer operations of the service department. The Service Lane Manager will partner with other service employees to ensure the highest level of customer service.

Service Lane Manager Responsibilities:

• Support the transportation department, including checking loaner vehicles in and out and cleaning vehicles as needed
• Greet and assist clients arriving for service and those picking up their vehicles
• Maintain organization and cleanliness of the parking lot and service lane
• Perform quality control checks on vehicles prior to customer pickup (cleanliness, basic visual inspection, and minor repairs as applicable)
• Assist clients with pairing phones to vehicles and other light customer support duties
• Provide general assistance to the service team as needed

Service Lane Manager Qualifications:

• Prior experience in fast paced customer service environment
• Working knowledge of basic car functions, characteristics, and operations and/or prior Service Advisor experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

***Must have some previous car dealership experience***

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

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