Service Engineer

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

The Service Engineer provides assistance to Allison distributors, dealers, OEMs and end-users in the troubleshooting, servicing and repairing of transmissions and their control systems.  The Service Engineer provides field service support, champions root cause investigation and execution of corrective action for major issues.  The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported.  Primary product to be supported is cross-drive transmissions but may include others.  Other duties include but are not limited to the following:

PRIMARY DUTIES AND RESPONSIBILITIES

• Perform investigation and analysis on failed transmissions and/or parts
• Develop and lead investigative plan for emerging or major issues
• Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
• Prepare technical documents to inform Service network of product issues, product updates and releases
• Create or update Service publications
• Create and perform specialized training as needed
• Provide Customer Support representation on any required internal cross-functional teams
• Support special tool design
• Support warranty review as needed
• Support Allison Technical Assistance Center personnel

EDUCATION AND QUALIFICATIONS

Required:

• Bachelor of Science degree in Engineering or Technology; Mechanical, Mechatronics, Electrical, or Automotive
  • Equivalent work experience will be considered
• Must be a U.S. Person or individual otherwise eligible to be authorized to work with export-controlled items or data, or perform services on military vehicles.

Preferred:

• 3+ years in a related field
• Military experience

SKILLS AND COMPETENCIES

• Strong technical knowledge and hands-on experience with automatic transmissions and heavy-duty vehicles.
• Proficiency in English language; written and verbal
• Knowledge of failure modes analysis and problem-solving techniques
• Strong analytical skills
• Ability to make decisions independently with appropriate level of guidance
• Strong organizational skills and ability to work with minimal supervision
• Proficient with MS Office
• Is seen as a team player and cooperates with others within and outside functional area to achieve goals
• Looks to delight customers

TRAVEL

• Ability to travel domestically and internationally; up to 25% travel and on potentially short notice

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.