FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
GENERAL JOB DESCRIPTION
The dispatcher will be responsible for handling inbound and outbound calls & scheduling for heavy duty repair/maintenance services.
DUTIES & RESPONSIBILITIES
Receive Emergency and non-emergency phone calls and record applications information
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Prioritize calls according to urgency and importance
Understanding and providing an appropriate estimated time of arrivals
Effectively determine which technician best fit the service requirements
Monitor the route and location of technicians to coordinate and prioritize their schedule
Communicate with technicians all pertinent information to complete the call
Initiate activities to stay busy and productive during downtime
Ability to stay calm under pressure
Fast, accurate typing with experience in data entry
EDUCATION & TRAINING
· High school diploma or GED required; post-secondary education or coursework desired
KNOWLEDGE & EXPERIENCE
Dispatching experience and knowledge is preferred
SKILLS & ABILITIES
Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
Computer experience and competency required
Have a clear and friendly phone voice
Advanced customer service and communication skills
Capable of working in a fast-paced environment including in emergency situations
Ability to multi-task and be a self-motived team player
WORKING CONDITIONS
WORK ENVIRONMENT
The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.