Service Desk Officer (Government)

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening for a Service Desk Officer for the TAC2O systems program. This key position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs.

Job Duties/Responsibilities:

• Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email, and ticketing system requests in support of a customer's mission-oriented IT infrastructure.

 • The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.

• This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.

• Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.

• The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.

• This job requires responsiveness and courtesy in customer interactions.

Required Clearance:

TS/SCI, Poly (#tssci) (#polygraph)

Required Qualifications:

Education requirements are flexible depending on experience.

• The following skills / prerequisites are required:

• Excellent verbal (Phone customer interaction skills) and written communication skills.
• o Experience with general information technology.
• o Willingness to work in Northern Virginia (Reston)

• Ability to work both as part of a team and independently.

• Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing   Environment (CE) for certification.

Desired Qualifications:

• Experience with WAN / LAN / Networking Technologies.
• Experience with MS Windows, Linux Administration.
• Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.).
• Experience using SolarWinds or other IT Management system.
• Experience using ServiceNow or other ticket-tracking system