Voluntary Services Officer

Voluntary Services Officer

Department: Department of Veterans Affairs

Location(s): Memphis, Tennessee

Salary Range: $89508 - $116362 Per Year

Job Summary: The Voluntary Services Officer possesses a wide body of knowledge requiring substantially full qualification in distinctly separate areas across each of these business lines to include professional, technical and administrative skills and abilities. The CDCE/Voluntary Service Office is organizationally aligned under VHA. The incumbent serves as the chief of the facility's CDCE/Voluntary Service office reporting directly to a member of the executive leadership team.

Major Duties:

• The Voluntary Services Officer is responsible for planning and leading all philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes. Major duties and responsibilities include: Program Management Conducts and analyzes comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals. Responsible for the design, development and implementation of the recognition and incentive awards program for the organization's volunteer workforce. Provides oversight of all of the organization's funds and in-kind development activities, conducts and analyzes routine needs assessments, manages the day-to-day operations of the philanthropic development activities, and monitors all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Monitors the adequacy of programs, services and available resources through coordination with leadership, staff, appropriate committees, and governing bodies at the national, state, regional, and local levels. Ensures compliance with all relevant regulations and laws, maintains accountability standards to donors in conducting philanthropic development activities, as well as ensures compliance with the code of ethical principles and standards of professional conduct in accordance with VA's core values and those established for all government officials. Responsible for the full scope of fiscal management and accountability for the office, including the preparation of an annual operating budget. Prepares business case justification for anticipated expenses, including alignment with VA and VHA goals and priorities, strategy identification, benchmarking and evaluation in support of proposed budget. Assures sound fiscal operation of the CDCE/Voluntary Service office including timely, accurate and comprehensive reporting, monitoring and implementation. Establishes performance measures for all aspects of the CDCE/Voluntary Service program, monitors the results, and makes program adjustments that maximize human, financial and in-kind resources to build capacity and services for the organization and its stakeholders. Personnel/Training Responsible for the education and training of all VHA, VBA, NCA and other authorized VA program staff on the effective use of volunteers, donations, and the management of strategic partnerships to ensure compliance with all policies, procedures and regulatory parameters that govern such activities. Guides and directs the performance management and evaluation process at prescribed intervals for all volunteers in collaboration with using departments and assigned personnel responsible for leading the work of volunteers. Strategic Planning Develops short and long-term strategic and operational planning, positioning the Center to successfully support the established values, mission, and general objectives of the organization. Serves as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals, assesses risks, anticipates outcomes, and alternative strategies. Collaborates with VA Headquarters to develop and pilot programs for execution across VHA, preparing implementation guidance and key recommendations based on pilot evaluation data and stakeholder input. Prepares the organization for key shifts in priorities, policies, or operating procedures. Establishes local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system, which are uniformly applied across associated programs within VBA, NCA and other authorized VA programs to facilitate impactful community relationships, ensure the performance of due diligence and consistent implementation of programs, services and activities. Functions as a primary external communications liaison to community partners, including VSO's, corporations, academic institutions, faith-based and other organizations for the purpose of developing opportunities for strategic engagement in support of organizational goals and priorities. Work Schedule: Monday-Friday 8:00am-4:30pm with occasional weekends and holidays. ADHOC: This position may be authorized for ADHOC. ADHOC eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD99897S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: planning, scheduling, executing special events involving community leaders, staff and visitors; developing and proposing policies and innovative programs governing voluntary services; managing general post fund accounts and other financial accounts; representing a volunteer program on speaking engagements before service, fraternal, and civic organizations; and making presentations for diverse audiences and varying sizes from small meetings to large conferences. You will be rated on the following Competencies for this position: Administration and Management Computer Skills Creative Thinking Managing Human Resources Organizational Awareness Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The incumbent is responsible for the supervision of volunteers across the healthcare system, as well as affiliated VBA and NCA offices. These roles are performed across numerous locations, which may include different buildings on a campus, varied locations to include outpatient clinics, VBA offices, and national cemeteries; or specially designed volunteer roles for the coordination of community events. The incumbent is required to monitor and evaluate these work sites routinely, which may require long distance travel and adjustments in work schedule to ensure the completion of frequent comprehensive assessments, identified issues and concerns are addressed, necessary adjustments are made to accommodate the needs of the volunteer and requirements of the role, and conduct reassignments as required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 02/02/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12866363. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-02-02