Service Delivery Vendor Enablement Manager

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary:

We are seeking a highly motivated leader to join our Shared Services Vendor Enablement Operations team. This role will be responsible for managing a newly established team of offshore analysts in Bengaluru, India who support the Merchant organization in critical activities, including vendor relationship management, onboarding, and article setup pre-activities.

As a strategic business partner, you will collaborate closely with Merchandising teams and Buyers to ensure timely, accurate vendor onboarding and enable overall vendor success. You will play a key role in driving operational excellence and delivering measurable business outcomes.

From a delivery and governance perspective, this role will:

• Lead reporting governance, including SLA and KPI management
• Manage escalations and ensure effective resolution
• Identify and implement process improvements
• Drive post-stabilization optimization initiatives
• Develop and execute a strong end-to-end transformation roadmap

The ideal candidate will demonstrate strong communication and collaboration skills, intellectual curiosity, analytical rigor, and a continuous improvement mindset. This role requires a balance of strategic thinking and hands-on operational leadership.

Experience:

• 8 years of professional experience in merchandising, retail operations, or supply chain
• Proven experience in vendor management, including onboarding, documentation, and compliance processes
• Solid understanding of article setup/product master data management in retail systems
• Operational experience around SLA management, deadlines, merchant interactions and escalation management
• Offshore / Onshore Team management
• Proficient in MS Excel and other tools used for vendor/retail management
• Key understanding of retail operations, including handling product articles, inventory management, store operations and vendor coordination
• Experience in process transitions or retail systems is an added advantage along with system upgrades
• Excellent communication skills & a strong team player mindset
• Hands-on experience in tools like SAP and other retail/vendor management systems
• Ability to work collaboratively across teams and support cross-functional initiatives
• Knowledge or exposure on Master data management will be an added advantage
• Ability to keep track of multiple items/files and their timelines
• Vendor Portal Management experience highly preferred.

Responsibilities:

• End-to-end management of vendor onboarding, documentation, and compliance verification
• Collaborate with internal merchandising organization and external partners / vendors to drive operational efficiency
• Manage an offshore team (No direct reports) to deliver on vendor and article onboarding function accountable for SLA, Incidents, accuracy and Turnaround time metrics.
• Understand the nuances of article and vendor setup in retail systems (SAP), ensuring accurate product master data (pricing, pack sizes, UoM, tax, attributes, hierarchies, etc.)
• Handle vendor queries, escalations, and follow-ups to ensure timely resolution
• Maintain and update vendor/retail databases and provide regular status reports with SLA reporting
• Ensure new articles are correctly configured for sales channels (stores, online, distribution centers)
• Provide insights from vendor and product data to support merchandising, stock planning, and decision-making
• Participate in process improvements, system updates, and retail operations projects
• Ensure adherence to company policies, SOPs, and quality standards in vendor and retail processes
• Support inventory alignment, stock planning, and smooth product launches

Skills Required:

• Strong communication, coordination, and follow-up skills
• Detail-oriented and process-disciplined
• Proficient in MS Excel, Power BI and data handling
• Familiarity with retail systems (SAP - preferred, JDA, Oracle)
• Good understanding of retail business processes
• Ability to work collaboratively across teams and support cross-functional initiatives
• Excellent communication skills and demonstrate patience keeping balance between with merchant and vendor needs
• Bachelors business degree in supply chain, finance, logistics.
• Lean Six Sigma will be a big plus
• Between 10 and 12 years of experience.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $103,000.00 - $131,500.00