About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).
We are actively seeking a Service Delivery Enablement Coach. This is an onsite position – São Paulo office location.
Position Summary
Reporting to the Director of ITIL Center Of Excellence, the ITIL coach/trainer will promote the organization's culture and manage the department’s training program to educate and align resource capabilities with company processes, policies, and various international quality standards including ISO/IEC 2000 (IT Service Management Code of Practices.) This position collaborates with leadership and support teams to oversee the smooth delivery of quality training solutions and manages the certification processes. A qualified candidate will have recent experience managing global ITIL training programs and possess accredited training and ITIL certifications.
In addition, this person will assist with improvements to current internal managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. Working with numerous remote team members spread across multiple time zones is required in this role.
Essential Duties & Responsibilities
Design, deploy, and operate a global ITIL and IT Service Management training and enablement program that supports consistent service delivery across all Global Command Centers (GCC).
Translate existing standard operating procedures into clear, easy‑to‑understand training materials, presentations, and reference guides to ensure consistent enablement and adoption across global teams.
Develop and maintain training decks, workshops, and enablement content that explain what the standard process is, why it matters, and how teams are expected to follow it.
Deliver live and virtual training sessions for global delivery teams, with a primary focus on enabling the Brazil GCC to align with global standards.
Provide 1-on-1 coaching and mentoring to individuals and teams to support correct understanding and application of approved service delivery processes.
Support rollout of new or updated processes through structured enablement plans, including training, communications, and reinforcement activities.
Conduct standard assessments to evaluate process understanding and adoption across teams and track training completion and enablement progress.
Identify areas where teams struggle with process adoption and adjust training and coaching approaches to improve understanding and consistency.
Act as the primary enablement point of contact for the Brazil GCC while working closely with other global delivery centers to drive alignment.
Utilize multiple training methods including presentations, virtual interactive workshops, group sessions, and instructor led training to promote consistent capabilities and behaviors.
Additional Duties & Responsibilities
Bachelor or master’s degree in Computer Science or related field, or equivalent work experience
ITIL certification at the Expert or Master Level
Locations
São Paulo, Brazil
Language
Fluent English and Portuguese
Experience
5+ years of experience in technology or service management
Proven experience in delivering ITIL training and coaching services
Exceptional communication and interpersonal skills
Analytical mindset with ability to assess complex situations and provide practical solutions
Deep working knowledge and understanding of ITIL and IT Service Management.
Working knowledge of ServiceNow is a plus
Consulting experience is a plus
Skills
Advanced knowledge of ITIL best practices, IT Service Management and managed services.
Broad expertise in service management systems like ServiceNow, Salesforce Service Cloud, Cherwell, and Jira.
Ability to be persuasive and influence customer relationships in a positive direction
Skills in MS Office Suite (Word, Visio, Excel, Power Point, MS Teams, etc.)
Ability to multitask, managing competing priorities and administrative tasks.
ITIL certification required
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
lients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 2,000 team members in 23 countries
US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/.
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.