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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We are looking for a highly organized and proactive Service Coordinator to support our Service & OF organization across East Europe. This role is essential to ensuring smooth delivery of service operations, effective coordination of Field Service Engineers (FSEs), and high‑quality customer service across a diverse regional footprint.
The Field Service Coordinator will act as a key link between customers, Field Service Engineers, Regional Service Managers and internal support teams.
Key Responsibilities
Service Coordination & Scheduling
- Plan, schedule, and dispatch Field Service Engineers across East Europe (e.g., Romania, Serbia, Croatia), ensuring optimal coverage and adherence to SLAs.
- Coordinate closely with Regional Service Managers such as those referenced in organisational files (e.g., Romania and Serbia leadership structures in REU Organization - All Detail for Workshop 2).
- Monitor service queues, assign work orders, and ensure timely completion.
Customer & Stakeholder Communication
- Serve as a primary operational contact for service requests, providing timely updates to customers and internal partners.
- Escalate complex service issues as needed, ensuring service excellence and customer satisfaction.
Logistics & Operational Support
- Support logistics planning including parts coordination, travel arrangements, and site documentation.
- Maintain accurate records, service reports, and documentation required for compliant service operations.
- Assist with onboarding and resource allocation for expanding service teams across East Europe.
Process Governance & Continuous Improvement
- Ensure compliance with internal tools, safety standards, policies, and quality procedures.
- Identify opportunities to improve service processes and resource utilization.
- Partner with the broader Service & OF team as East Europe continues to evolve its operating model
Skills & Experience Required
- Experience in service coordination, scheduling, dispatching, or technical operations support.
- Strong communication and stakeholder‑management skills across multiple countries and cultures.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Proficiency in MS Office; experience with ERP or service management systems is an advantage.
- Fluency in English required; an additional regional language is a plus.
- Customer‑oriented mindset with strong problem‑solving abilities.
What We Offer
- Opportunity to contribute to a critical and fast‑growing region within our organization.
- A dynamic, international environment with strong cross-functional collaboration.
- Career development and skill‑building within Service & OF, including exposure to regional transformation initiatives.