Job Description Summary
The Business Operations Leader will drive Service Business Processes and own the wing-to-wing Service P&L for Türkiye, Iran & Central Asia region. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.
Job Description
Key responsibilities:
- Manage customer contracts in the Service ERP (contract addition, modification & deletion)
- Responsible for timely and accurate billing of customers for contract and non-contract services
- Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
- Drive Service End of Life processes
- Work with LCT and regional teams to identify, execute and monitor P&L productivity initiatives
- Provide analytical and operational reporting to drive execution of revenues and costs
- Support Finance team during month, quarter and year-end financial closing
- Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
- Follow the GEHC Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issue.
- Ensure compliance to quality and regulatory requirements
Qualifications/ Requirements:
- Bachelor’s Degree in Business or related field of study
- Proven experience in progressive work in a business environment
- Experience in team management
- Demonstrated ability to challenge the status quo and drive constant improvement in processes
- Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
- Excellent verbal and written communication skills
- Strong interpersonal skills
Additional Information
Relocation Assistance Provided: No