Service Advisor

Dealership:

L0436 Michael's Toyota of Bellevue

Michael's Toyota of Bellevue

Service Advisor

Pay: Commission Based. Earning potential of $8k to $14k monthly

Schedule: May include weekends

From technician to customer, do you have what it takes to be our communication expert as our next automotive service advisor!

We offer competitive pay, great benefits, and a wonderful staff of professionals who support the store efforts of success!

We are seeking skilled communicators who have the ability to connect with people and help them with whatever service they may need. Automotive experience is a must in this role, as you will be navigating conversations with both customers and technicians to find the best solution for whatever situation you are presented with!

Ideal Candidate:

• 2 years' Service Writing in dealership atmosphere-Preferred
• Enthusiasm for the Toyota brand
• High Performer REQUIRED
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Polished and professional
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence
• Team player that wants to join a growing team REQUIRED
• CDK Experience is a plus!
• Computer proficient

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.
• Must be available weekends due to schedule rotations.

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation.