Service Account Manager - NSW

Job Description Summary

The Service Account Manager is responsible for driving service revenue growth and system upgrade sales across a portfolio of large corporate healthcare customers. This role owns the commercial management of service contracts, executive level relationships, and long term account profitability.
Success in this role requires strong commercial judgement, confidence engaging with C suite leaders and procurement stakeholders, and the ability to position service led upgrade solutions that align financial value, risk mitigation, and lifecycle optimisation.

Job Description

Roles and Responsibilities

Service revenue ownership & growth

• Own and deliver service revenue and margin targets for assigned region.
• Lead service contract renewals, expansions, and repricing discussions to maximise lifetime value
• Ensure pricing compliance and commercial discipline to protect profitability
• Manage and convert the service opportunity pipeline, maximising win rates and forecast accuracy
• Maintain accurate revenue forecasting and opportunity management through CRM tools

Corporate account & executive stakeholder management

• Develop and execute strategic account plans aligned to revenue and growth objectives
• Build trusted relationships with C‑suite executives, senior commercial leaders, and procurement teams
• Position service agreements as strategic enablers of financial performance, risk reduction, and asset optimisation
• Lead executive business reviews, contract performance discussions, and commercial negotiations
• Act as the primary commercial owner for all service‑related engagements within assigned accounts

• Build and maintain strong customer relationships, collaborating with equipment sales teams to strengthen account engagement.

System upgrades & lifecycle monetisation

• Collaborate with equipment team to identify and develop system upgrade opportunities within the installed base
• Drive lifecycle conversations focused on cost of ownership, operational continuity, and capital planning
• Lead upgrade proposals, tenders, and commercial submissions, including service scope and pricing

Contracting, tendering & commercial execution

• Lead end‑to‑end service contract negotiations in collaboration with legal and commercial stakeholders
• Support tender responses with commercially aligned service strategies and pricing structures
• Maintain high standards of order accuracy, configuration quality, and contractual compliance
• Own and resolve service contract-related customer queries in coordination with internal teams.

Market insight & Continuous improvement

• Collect and feedback market insights to Commercial Service Leader
• Drive continuous improvement across service sales processes, governance, and commercial rigour
• Ensure full compliance with quality, privacy, regulatory, and environmental policies

Required Qualifications

• Tertiary qualifications in business, marketing, commercial management, or a related discipline
• Minimum 5 years’ experience in commercial sales, service sales, or enterprise account management
• Proven experience managing large corporate / enterprise customers with complex procurement structures
• Strong track record of driving recurring revenue, contract growth, and upgrade sales
• Experience working within large, matrix‑based organisations in the healthcare industry.
• Executive‑level communication and commercial negotiation skills
• Strong procurement and contract management acumen
• Strategic, commercially disciplined, and outcome‑focused
• Ability to influence senior decision‑makers and internal leaders
• Proactive, confident, and comfortable managing complex commercial environments

• Valid motor vehicle license.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Flexible working options and flexible hours

• Competitive salary

• 5 weeks leave (ask about "take 5")

• Generous leave & family policies

• Long term career opportunities (locally and globally)

• Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping!) *This was recently rated as one of our employees favourite benefits!

Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid-19.

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Additional Information